Word into pdf

Question

I have the premium package with Adobe which means I can convert word documents into PDF but everytime I've gone to create the pdf it tells me to upgrade to the premium package but I am already paying for that! I'm not sure what to do

S_S · Answer

Hi @Sarah32935563s80z,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here on the community and saw an active subscription for Acrobat Premium.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps from below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Also, you might want to check if you are logged in using Apple ID and not Google.

Let me know if these help.

Thanks,

Souvik.

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