Worst billing handling by Adobe in 4 decades

Subject: URGENT: Fraudulent Monthly Charges & Escalation Failure —
Reference: ADB-47059580-Y4Q1 / ADB-47059645-M2Y9 (CRM:00989000002445) / ADB-47060221-G7G3

I am writing to formally demand an immediate, full refund of $34.49 per month billed to my credit card over the past 18 months without my consent.

Following a confirmed trial cancellation, these unauthorized charges continued uninterrupted. Customer support repeatedly dismissed the issue, claiming "nothing can be done" because an unauthorized third party was incurring charges on my account. Furthering this failure, your escalation team required me to verify a separate, unknown email address linked to these charges—an impossible demand if the activity is fraudulent.

As a loyal customer of over 40 years, I expect Adobe to rectify this systemic billing error immediately.