Worst customer service both by Galaxy and Adobe

Question

I downloaded Adobe acrobat on my Galaxy mobile and after a few days I saw my account is been charged with £7.69 for premium service that I never agreed. Money was taken without my permission from the card attached with my mobile pay.

I contacted Galaxy and they told me to contact Adobe and when I contacted Adobe they told me to contact Galaxy. None of them understood my problem. Now I am so frustrated and tired that I don't feel like using any Galaxy and Adobe applications. I will switch to Apple as the team of Galaxy and Adobe are there only to make money but not to assist their users.

ZERO STAR TO BOTH OF THEM

S_S · Accepted Answer

Hello,

I hope you are doing well. I am sorry for your experience with subscription and charges.

I searched the e-mail address you registered with us and saw an active subscription purchased using Galaxy Store.

Mobile-based subscriptions are managed by the store through which they are purchased and not by Adobe. I suggest you contact them, and they will be able to cancel the subscription for you and trigger the refund as per their policies.

Please click the link to know more: Solved: Refund at galaxy app store - Samsung Community - 1910806

[* Moving the thread to Acrobat Reader Mobile Community Board. *]

Thanks,

Souvik.

JR Boulay · Answer

"I saw my account is been charged with £7.69 for premium service that I never agreed"If this is true, you have been the victim of a scam and this is a problem that must be solved with your banker, who in this case is the only one who can help you.

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