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Sarah3595004931pp
Participant
March 8, 2024
Question

Wrongly charged

  • March 8, 2024
  • 4 replies
  • 4047 views

Hello I have no active subscription with adobe but I have a pending charge of 20$ aprox. I signed up for a free trail and canceled on the same day, I have no active subscription. Can you please remove / refund 

    This topic has been closed for replies.

    4 replies

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    DeanSauls
    Participant
    April 25, 2024

    I was wrongly charged I had a 7 day trial and I cancelled the following day. Looks like you are still charging me. Crooked way to do business, especially as someone has been using Adobe for 25 years. BAD BUSINESS. Wrongly charged, no 7 day trial if you charge me any way. What is Adobes problem?!

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    May 29, 2024

    Hi @DeanSauls,

     

    Thanks for writing in!

     

    If you have availed the trial for Adobe Apps anytime in the past, or use the same payment method you might have used earlier, you will not be eligible for a free trial.

     

    This is a reason why you were charged when you opted-in for the trial.

    Also, Trial is not available for monthly subscriptions, and only when you subscribe to the yearly package.


    -Souvik

    E
    Elizabeth67
    Participant
    March 25, 2024

    I have the same problem but they charge me twice $ 19.99and I don't have any subscription this is ridiculous 

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 25, 2024

    Hi @Elizabeth67,

     

    I checked your account and saw a subscription for Acrobat Pro DC monthly, which stands cancelled.

     

    Please try going through the refund process here: How to cancel Adobe trial or subscription

     

    Hope this helps.


    -Souvik

    E
    Elizabeth67
    Participant
    March 25, 2024
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    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    March 23, 2024

    Hello @Sarah3595004931pp,

     

    I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

     

    Since Acrobat Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

     

    You may refer to the links below for more information.

     

    For Android

    Our help article to learn more:  Subscription Services — Acrobat for Android Help (https://adobe.ly/3TxLrV6)

    Initiate refund from the store: Request a refund on Google Play - Google Play Help

     

    For iOS 

    Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (https://adobe.ly/3TxLrV6)

    Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

     

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