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Hi @jesse_4054

I hope this message finds you well. Thank you for reaching out to us.

I’ve reviewed the Adobe account linked to your Adobe ID, and it appears that you recently purchased an Acrobat Premium subscription. To resolve any issues you might be experiencing, please try the following steps:

1. Log out of the Acrobat app.
2. Reboot your device.
3. Log back in using the same Adobe ID.

If you’re looking to convert files to PDF, you can easily do so using the Create PDF tool:

1. Tap the + icon and select Create PDF.
2. Choose the location of the file you wish to convert.
3. Tap the file to begin the conversion.
4. Once the file is converted, you’ll receive a confirmation message.
5. You can then tap Open to view the PDF in Acrobat Reader, or access it later from your file list.

For detailed instructions, please refer to the following links:

• Create PDFs on iOS
• Create PDFs on Android

If you continue to experience any issues or need further assistance, please don’t hesitate to reach out. We're here to help!

~Amal