Participant

Question

Yıllık premium üyelik aktif olmadı

Forum|Forum|1 year ago
June 25, 2024
2 replies
527 views

İyi çalışmalar

Telefonumla 1 yıllık premium üyelik satın aldım ama aktif olmadı samsungla görüştüm ödemenin gerçekleştiğini adobe geliştirme ekbiyle görüşmemi söylediler yardımcı olursanız sevinirim.

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S_S

Community Manager

Thanks @hreshid, for the response.

I am unable to see the screenshot of the emails that you received from Adobe and Samsung.

Would you mind logging on to the community and using the blue "browse" link to attach the screenshots and share with me?

Thanks,

Souvik

H

hreshidAuthor

Participant

Thank you for your interest, I will try to upload it again, I hope I will be successful.

S_S

Community Manager

@hreshid Thanks for sharing all the details.

I have logged a ticket for the team to investigate further, and I will keep you updated once I hear back.

-Souvik

S_S

Community Manager

Hi @hreshid,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

We are unable to track the subscription status from your email address. Would you mind sharing the Order ID you might have received from Samsung on payment for further investigation?

If you have not received any acknowledgement from Samsung and Adobe, it means that the amount has not been settled, and in such scenarios, the amount debited will be reversed to the source.

Hope I was able to clarify your question.

-Souvik

H

hreshidAuthor

Participant

Thank you for your interest, of course, Samsung customer services declare
that the payment has been received by you, I am attaching the screenshot of
this, good work

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