Participant

Question

Yıllık premium üyelik aktif olmadı

6 replies
571 views
Translate

İyi çalışmalar

Telefonumla 1 yıllık premium üyelik satın aldım ama aktif olmadı samsungla görüştüm ödemenin gerçekleştiğini adobe geliştirme ekbiyle görüşmemi söylediler yardımcı olursanız sevinirim.

This topic is closed to new replies. Start a new post to keep the conversation going.

Souvik Sadhu

Legend

Thanks @hreshid, for the response.

I am unable to see the screenshot of the emails that you received from Adobe and Samsung.

Would you mind logging on to the community and using the blue "browse" link to attach the screenshots and share with me?

Thanks,

Souvik

Translate

H

hreshidAuthor

Participant

Thank you for your interest, I will try to upload it again, I hope I will be successful.

Translate

Souvik Sadhu

Legend

@hreshid Thanks for sharing all the details.

I have logged a ticket for the team to investigate further, and I will keep you updated once I hear back.

-Souvik

Translate

Souvik Sadhu

Legend

Hi @hreshid,

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

We are unable to track the subscription status from your email address. Would you mind sharing the Order ID you might have received from Samsung on payment for further investigation?

If you have not received any acknowledgement from Samsung and Adobe, it means that the amount has not been settled, and in such scenarios, the amount debited will be reversed to the source.

Hope I was able to clarify your question.

-Souvik

Translate

H

hreshidAuthor

Participant

Thank you for your interest, of course, Samsung customer services declare
that the payment has been received by you, I am attaching the screenshot of
this, good work

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.