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Fleur24461079jhht
Participant
May 15, 2022
Answered

You've accidently charged me for signing up to a free trial Please refund me

  • May 15, 2022
  • 2 replies
  • 775 views

Hi, I signed up yesterday to a free-trial of Adobe PDF, and I've been charged today for a subscription to Adobe Stock, which I had already opted out of during the beginning of that free trial. I need to be refunded. 

    This topic has been closed for replies.
    Correct answer S_S

    Hello,

     

    Hope you are doing well. I am sorry for the experience you had with the subscription and its charges.

     

    Mobile-based subscriptions are something that is dealt with by the store team through which the subscription was availed.

    [ For example, if you are an Apple user, the ones looking after the payment and subscription are App Store and not Adobe.]

     

    I would suggest you to contact the store once to get the refund initiated from them. You can click the link to learn more:

    For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

    For Android: Subscription Services — Acrobat for Android Help (adobe.com)

     

    Let me know if this helps.

     

    Thanks,

    Souvik.

    2 replies

    F
    Farah24462362poph
    Participant
    May 15, 2022

    I'm having the same issue too. I signed up for free trial but i was charged immediately. Hope Adobe addresses this issue and refund us for this error

      G
      GipsY
      Participant
      May 15, 2022

      Hope so because is not fair 

      S_S
      Community Manager
      S_SCommunity ManagerCorrect answer
      Community Manager
      May 16, 2022

      Hello,

       

      Hope you are doing well. I am sorry for the experience you had with the subscription and its charges.

       

      Mobile-based subscriptions are something that is dealt with by the store team through which the subscription was availed.

      [ For example, if you are an Apple user, the ones looking after the payment and subscription are App Store and not Adobe.]

       

      I would suggest you to contact the store once to get the refund initiated from them. You can click the link to learn more:

      For iOS: Manage Subscriptions — Acrobat for iOS Help (adobe.com)

      For Android: Subscription Services — Acrobat for Android Help (adobe.com)

       

      Let me know if this helps.

       

      Thanks,

      Souvik.

      G
      GipsY
      Participant
      May 15, 2022

      It happened to me also yesterday I got a free trial for 7 days and when noticed that I was charged I canceled it inmediately and I am requesting a refund. Apple charged me 11.14 to my account when it was to be free and supposely I will notify a day before to decide if whether I will take it or cancel the subscription

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