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Michal Staněk
Participant
June 8, 2022
Answered

Zrušení a navrácení předplatného

  • June 8, 2022
  • 2 replies
  • 746 views

Dobrý den mám problém moje starší dcera si hrála na mobilů a dala omylem předplatného.....Adobe Acrobat Premium Yearly (Adobe Acrobat Reader: Edit PDF za 1990 Kč já jsem to ani netušil nebo nechodím moc na e-mail tak se dívám na účet a byla tam transakce 1990kc já jsem si nic neobdnava l a bylo strženo prosím o navrácení peněz přímé to je dost velká částka děkuji 

Correct answer S_S

Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

2 replies

I
irina_1141
Participant
September 14, 2025

Dobrý den, mam podobný problem. Platba byla přes PayPall. 

Prosím doporučte, jak požadat o vraceni penez a na koho se mužu obratit? Děkuji

 

S_S
Community Manager
S_SCommunity Manager
Community Manager
September 15, 2025

Hi @irina_1141,

 

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble. 

 

To know more about the cancellation and refund process, please check the help article https://adobe.ly/46shrBC 


Regards,
Souvik.

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
June 8, 2022

Hello Michal,

 

I hope you are doing well. As per the above conversation, I understand that you purchased the subscription by mistake.

 

In such a situation, I suggest you contact Google Customer Support as they would be in the best position to assist you with this.

 

You may refer to the help article for more: Subscription Services — Acrobat for Android Help (adobe.com)

 

Or, you can go to this link to start with the refund workflow: Request a refund on Google Play - Google Play Help.

 

I hope this answers your question.

 

Thanks,

Souvik.

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