Participant

Answered

구독 취소 요청

Forum|Forum|2 years ago
January 8, 2024
8 replies
2309 views

저는 아이폰에서 adobe acrobat을 7일 무료체험하길 원했지만 바로 구독이 되었습니다

해당 결제를 취소해주시기 바랍니다

Cancel subscription

Correct answer Amal.

Hi there

Hope you are doing well and thanks for reaching out.

To know more about the cancellation and refund process/policy please check the help article https://adobe.ly/42E2LNC

~Amal

wise_Diamond1a22

Participant

구독 취소 해주세요.

Captivating_Mermaid9520

Participant

환불요청합니다 결제를 잘못했어요

Amal.Correct answer

Legend

Hi there

Hope you are doing well and thanks for reaching out.

To know more about the cancellation and refund process/policy please check the help article https://adobe.ly/42E2LNC

~Amal

athletic_Harmony9889

Participant

무료체험 진행 후 구독취소하려고했는데, 취직준비 때문에 신경쓰지 못하는 동안 6개월동안이나 구독료를 내고있었습니다. 이 금액에 대한 환불요청을 하고싶습니다.

Legend

Hi @athletic_Harmony9889,

Hope you are doing well. Thanks for writing in!

We understand how difficult it can be when you're caught between two policies. Adobe does offer a full refund if a subscription is canceled within 14 days, Please submit your request with our billing team as described in the help article https://adobe.ly/40T8dLM

We completely understand your concern and agree that this situation can feel unfair. Please know that your feedback is valuable, and we will share it with the relevant teams internally. We encourage you to submit your request with our billing team using the link shared above.

Regards,
Souvik.

athletic_Harmony9889

Participant

환불이 불가능하다는걸까요? 그럼 구독취소를 무료로 진행가능한가요?

Legend

Hello @jiwons51359163,

I hope you are doing well. I am sorry for your experience with Acrobat Reader Mobile.

Since Acrobat Premium is a mobile-based subscription, I suggest you contact your store from where you purchased the subscription.

You may refer to the below links for more.

For Android

Our help article to learn more: Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

For iOS

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content that you bought from Apple - Apple Support.

Let me know if this helps.

Thanks,

Souvik.