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Participant
Oct 22, 2025 11:52 PM UTC
Answered

구독 취소 환불

안녕하세요..

 

구독을 취소했다고 했었는데

조금전에 결제 알림을 받고 구독이 취소 안된 것을 알았습니다.

일단 구독은 취소했는데

이미 결제된 구독료를 환불 받을 수 있을까요?

 

확인 부탁드립니다.

Amal.
Amal.Correct answer
Legend
Oct 24, 2025 5:44 AM UTC

Hi there

 

++ Adding to the discussion 

 

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/4qkeaMJ

 

~Amal

2 replies

justlearn
Community Expert
Community Expert
Oct 23, 2025 12:24 AM UTC

@Whimsical_artwork15B9 did you get a confirmation email from your third party vendor? After you submit your refund request, any follow-up emails regarding the refund status (approved or denied) will come from Apple or Google Play Support. Because the subscription was for a mobile app (on Android or iOS), your request for a refund must go through the platform where you purchased it (Apple or Google). Adobe cannot directly process the refund or cancellation for purchases made through a third-party store like Apple or Google. Both have their own refund policies (e.g., within 48 hours, or a short, specific window, depending on the reason).. 

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Amal.
Amal.Correct answer
Legend
Oct 24, 2025 5:44 AM UTC

Hi there

 

++ Adding to the discussion 

 

For more information about the cancellation/refund process and policy, please check the help article https://adobe.ly/4qkeaMJ

 

~Amal

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