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Lively_Glimpse7778
Participant
October 9, 2025
Answered

기존 플랜 연장으로 인해 환불 관련

  • October 9, 2025
  • 1 reply
  • 69 views

기존 플랜을 이용하다가 이제 1년이 끝나가 연장을 하기위해 플랜 연장을 했는데 원래라면 16일에 결제가 되어야하는데 오늘 바로 결제가 되어 기존 결제 금액의 4천원은 환불 한다고 나와있었는데 제 계정에서 환불 관련은 나와있지 않다고 가상 어시스턴트가 말을하여 환불이 되는지 알고 싶어 남기게 됩니다

Correct answer Amal.

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

For more information about the cancellation and refund , policy/process, please check the help article https://adobe.ly/4q5dsTu and see if that works. 

 

~Amal

1 reply

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
October 13, 2025

Hi there 

 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

 

For more information about the cancellation and refund , policy/process, please check the help article https://adobe.ly/4q5dsTu and see if that works. 

 

~Amal

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