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Participant
Apr 11, 2023 5:10 AM UTC
Question

모바일에서는 안열리는 현상( not on mobile devices such as smartphones and tablets)

Hello, Administrator. Some of my PDF files open well on PC, but not on mobile devices such as smartphones and tablets. Do you know how I can solve this problem and what solutions are available? Thank you in advance for your response

 

안녕하세요 관리자님 일부 pdf파일이 pc에서는 잘 열리는데 모바일에서는 잘 안 열리는 현상이 발생합니다(핸드폰, 태블릿pc 포함) 관련하여 어떻게 문제를 해결 할 수 있을지 알 수 있을까요? 조치할 수 있는 방법은 뭘까요? 답변부탁드려요

 

 

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5 replies

Bernd Alheit
Community Expert
Community Expert
Apr 12, 2023 5:37 AM UTC

What happens when you open the files?

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Participant
Apr 12, 2023 11:00 AM UTC

it says damaged file .but i can still open in my pc:(

anyway, after compressing the file, the size has decreased, so it can be opened on mobile. it reduced from 1GB to 2MB

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Souvik Sadhu
Legend
Apr 17, 2023 12:17 AM UTC

Hi @태영29342512szbp,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader Mobile.

 

We are already aware of the issue and have logged a bug. 

 

While I understand how frustrating this can be, I request your kind understanding and patience while our team works to get this fixed in the upcoming update.

 

-Souvik

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