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December 8, 2025
Question

수수료 환불해주세요

  • December 8, 2025
  • 1 reply
  • 89 views

54j22@naver.com 계정을 쓰고 있는데

 

팀계정으로 전환이 되면서 개인계정을 취소하려고 했는데 

11/25일에 결제가 승인이 되어 바로 11/25일 승인 취소를 했는데

당일 취소인데 수수료가 나갔습니다.  이건 조금 문제가 있는거 같습니다.

 

확인하셔서 환불해주시면 감사하겠니다.

 

Hello,

I am writing to request a refund for an unexpected fee applied to my Adobe subscription.

The subscription under the account 54j22@naver.com was switched to a team plan, so I attempted to cancel my personal plan. However, the payment was charged on November 25, and I canceled the personal subscription on the same day (November 25).
Despite the same-day cancellation, a cancellation fee was charged, which seems to be an error.

Since the service was not used after the charge and the subscription was canceled immediately on the day of payment, I kindly request a review and refund of the cancellation fee.

Thank you in advance for your assistance.
I look forward to your positive response.

Best regards,

1 reply

Amal.
Legend
December 8, 2025

Hi there 

 

Hope you are doing well and sorry for the trouble.

 

This is something better handled by our billing team here https://adobe.ly/4oZJcYF click on the contact us button in the lower right corner to start the process. 

 

Thanks

Amal