자동결제 환불

Question

작년 무료체험이후 사용한 적이 전혀 없습니다 다운받은 적도 없으니 확인될 거고 전액환불부탁드립니다

S_S · Accepted Answer

Hope you are doing well. Thanks for writing in!

We understand how difficult it can be when you're caught between two policies. Adobe does offer a full refund if a subscription is canceled within 14 days, Please submit your request with our billing team as described in the help article https://adobe.ly/40T8dLM

We completely understand your concern and agree that this situation can feel unfair. Please know that your feedback is valuable, and we will share it with the relevant teams internally. We encourage you to submit your request with our billing team using the link shared above

Regards,
Souvik.

creative explorer · Answer

@mm_park4006 Just because you haven't used it since last year doesn't mean you get full refund. You need to 'cancel' the plan on your end. To get a refund from Adobe, you generally need to cancel your subscription within 14 days of the initial purchase. If you cancel within this timeframe, you'll receive a full refund. But since you said, I haven't used it since last year, it's well after 14 days, your payment is generally non-refundable, and your service will continue until the end of the billing period. https://helpx.adobe.com/ca/manage-account/using/cancel-subscription.html

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