Adobe Substance Painter 3D STEAM Version Crashes on Startup and Won't Launch
Hello,
I am having an issue where Adobe Substance 3D Painter (Steam version) crashes during startup.
The problem:
- Painter launches and shows the splash screen.
- After a few seconds, it crashes before reaching the main interface.
Crash information from Visual Studio debugger:
Unhandled exception at 0x00007FF644A0DE1C (Adobe Substance 3D Painter.exe):0xC0000005: Access violation reading location 0x0000000000000040
Call stack:
Adobe Substance 3D Painter.exe!00007ff644a0de1c() UnknownAdobe Substance 3D Painter.exe!00007ff644acc3b2() UnknownAdobe Substance 3D Painter.exe!00007ff648c21ecc() Unknownkernel32.dll!00007ffd4219e957() Unknownntdll.dll!00007ffd4408ad6c() Unknown
What I have tried:
- Verified Steam game files
- Redownloaded C++ Redistributables
- Updated NVIDIA game and studio drivers
- Checked that there are no Steam launch options
- Debugged the crash in Visual Studio
My system:
- Laptop: ASUS ROG Zephyrus G14 (2020)
- GPU: NVIDIA GeForce GTX 1650 Ti Laptop GPU (4 GB VRAM)
- CPU: AMD Ryzen 5 4600HS
- RAM: 24 GB
- OS: Windows 11 64-bit
I noticed that the current Steam system requirements list RTX 2060 Super / RX 5700 XT as minimum GPUs, while my GTX 1650 Ti is below that. However, I am unsure if the crash is caused by unsupported hardware, a driver issue, or corrupted installation data.
I previously had older Substance Painter installations (including older licensed/student versions), so I am wondering if some leftover configuration/cache files could be causing a startup conflict.
Any help identifying the cause would be appreciated. I can provide logs, crash dumps, or additional debugging information if needed.
Thank you!
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