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Valenonvale
Participant
February 16, 2026
Answered

Creative Cloud Content Manager process use up to 190% of cpu (Mac)

  • February 16, 2026
  • 4 replies
  • 913 views

Hi everyone, I've been experiencing this problem with Creative Cloud Content Manager for a few days now. I've noticed that the process in Activity Monitor spikes to 100% and stays constant, sometimes even reaching 180-190% CPU usage, without me doing anything. It happens immediately after startup and stays that way for several minutes.

My configuration is:
iMac 2020, OS: 14.8.3 (23J220), 3.8 GHz Intel Core i7 8-core, 32GB RAM.

Adobe Creative Cloud version 6.8.1.865.

Can anyone help me with this problem? Thanks in advance!

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    Correct answer jane-e

    ​@Valenonvale 

     

    This is the Adobe Collaboration Experiences forum. Please repost to the Creative Cloud Desktop forum:

    https://community.adobe.com/creative-cloud-desktop-599

     

    Jane

     

    4 replies

    Participant
    September 11, 2026

    I had a very similar problem on macOS: Creative Cloud Content Manager continuously used roughly one CPU core, even with no Adobe apps installed. Reinstalling Creative Cloud did not help.

    Here is what worked for me:

    1. Quit Creative Cloud and stop its Adobe background processes in Activity Monitor. Start with Creative Cloud Core Service / Adobe Desktop Service, which my logs showed was relaunching Content Manager. Stop Content Manager too, and check that neither has restarted. Make sure no installation or update is running.

    2. In Finder, press Cmd+Shift+G and enter:
      ~/Library/Group Containers/

    3. Rename JQ525L2MZD.com.adobe.GrowthSDK to JQ525L2MZD.com.adobe.GrowthSDK.backup. Keep the backup; don’t overwrite an existing one. The prefix is Adobe’s developer Team ID, so the name is likely the same on other Macs. If that exact folder is missing, don’t rename another folder.

    4. Restart the Mac, open Creative Cloud, and check CPU usage after about 10 minutes.

    Content Manager dropped to approximately 0.1–0.2% CPU. I then installed Photoshop and After Effects and tested Libraries and export through Media Encoder. Those worked without the excessive load returning during my tests.

    This folder is separate from the CCX Welcome cache, which I had already reset without success.

    This is a workaround that helped on my machine, not a confirmed universal fix. It may reset locally stored content or settings associated with GrowthSDK, so keep the backup until you’ve confirmed your apps work correctly. The underlying cause is still unknown.

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    June 22, 2026

    ​@Valenonvale 

     

    This is the Adobe Collaboration Experiences forum. Please repost to the Creative Cloud Desktop forum:

    https://community.adobe.com/creative-cloud-desktop-599

     

    Jane

     

    omara61861646
    Participant
    June 20, 2026

    I am experiencing the exact same issue. Adobe Creative Cloud keeps consuming 190%+ CPU usage even when none of the Adobe applications are running.

    I completely uninstalled and reinstalled Creative Cloud, which seemed to fix the problem for about two weeks, but the issue has now returned. The high CPU usage starts again despite not actively using any Adobe software.

    This behavior is becoming very frustrating, as it significantly impacts system performance and battery life. Has anyone found a permanent solution or identified the root cause?

    Participant
    February 18, 2026

    I’m having this exact same issue, from what I can see it only does it after I restart and whenever I install a new font with adobe fonts