Adobe Acrobat says additional files need to be downloaded to create PDF from this file

Question

I'm trying to convert a Word document to a PDF, but I get this error message saying that additional files need to be downloaded and that I need administrator privileges to download those files. This is my personal laptop so of course I'm the adminstrator. I did a Quick Repair of Microsoft Office 365, that didn't fix it. So I did an Online Repair and that still didn't fix the issue. I downloaded Acrobat from their website, and I have the 7-day free trial. I waited until it updated with the free trial before trying to use the conversion tool. Is there something else I need to download or am I just screwed and can't convert files?

ls_rbls · Answer

Hi @SilverQ37 ,

Are you able to share a screenshot of the exact error that you're getting?

If possible, does the error message lists the files those additional files?

Unless their is a plug-in incompatibility between Office365 and whatever version of Adobe Acrobat Pro you have, it doesn't looks like the problem is with Office365.

In any case, do you have a paid subscription of Adobe Acrobat yet?

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