Complaint

We purchased Adobe acrobat for reporting purposes we used the month free trial and all went well. Since purchased this has not worked we had to produce our last monthly report using another system. I have since been in contact several times, shared my screen twice and have asked for a complaint to be raised. During sharing of screens there were loads of changes made to my PC. Now when I use Adobe the tab VIEW - TOOLS now has nothing in it I have to type in search to organise pages. I can no longer drag a page into my report I get a circle with a line through it, I now have to click insert from file which takes a little more time. Every time I open Adobe or go to insert the page I get a pop up asking for permission to allow Adobe to make changes. Part of my initial complaint was every time I went to do something I would get a not responding message and the screen would then freeze, Now it just freezes and does not move I have to check task manager to confirm what I already now that it is again not responding, it seems the last advisor must of removed this message somehow? I would like someone who actually knows what the problem is instead of work arounds. Each advisor has tried different things and the fact is it does not work like the free trial version we used.