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Participant
February 28, 2024
Question

Errors converting PPTX to PDF running MS 365 for Mac version 16.82

  • February 28, 2024
  • 1 reply
  • 717 views

I have a Mac running OS Monterey 12.6.9. I'm running MS 365 desktop apps for Mac version 16.82 and have the latest updated Adobe Acrobat downloaded from Creative Cloud. I have issues when converting a PPTX file to PDF within MS PPT desktop app. If I select Yes to rich text cloud based service, then the file either does not convert (conversion process crashes and Acrobat auto-quits) or it converts but does not preserve the fonts in the PPTX file (even if I embed fonts within PPTX file first) and the tags are labeled correctly but are empty (no text identified by tags) and contains no reading order. When I select No to rich text cloud-based service to convert to PDF, the file converts but is not tagged. When I select autotag within Acrobat, I either get this error message: "The file does not meet any of the special features mentioned as reasons why the document cannot be tagged." OR the file is tagged but tags are empty and there is no reading order shown. Attachments below- "test document.pdf" is the file created with rich text service. "Test document_1.pdf" is file created without rich text service. The special fonts used are .ttf and I selected "embed all characters" in font embedding in PPT.

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1 reply

Bernd Alheit
Community Expert
Community Expert
February 29, 2024

Try the forum for Adobe Acrobat.

Participant
February 29, 2024

Thank you. I did not realize I was posting in a different community forum. I have reposted in Acrobat forum.