Charged for $2200+ in API call I didn't make

Forum|Forum|2 years ago
May 26, 2023
14 replies
2519 views

Amazon Marketplace informed me I went over budget on May 23rd on Acrobat Services API. I usually have a ~$5.00 montly bill for document OCR that is integrated into one of my personal utilities. According to AWS I made over 40,000 calls on that day alone and racked up $2200 in charges for Acrobat Services API.

First thing I do is go check the logs on my utility that uses this integration to see if something has gone terribly haywire.. Nothing. It actually hasn't been invoked in weeks (normal).

Next up I open a ticket on AWS, and the head over to Adobe support. After going round and round with chat agents, you find out that they are not trained in API at all.. As far as the chat agents were concerned, I didn't even have an account. In the end, the guy just told me to take it up with Amazon, and they would issue a refund..

Now another day has gone by and Amazon has responded to the ticket I opened there, and (spoiler alert).. they say it's not their problem and I need to take it up with Adobe. The only contact mechanism they could provide me was this forum.

Now that a full 24 hours has come and gone, I can also post my "Insights" screenshot from the adobe developer console which confirms that no API calls were made on May 23rd.

This is not an insignificant amount of money were talking about, so I think some actual help from Adobe is warranted.

S

Shashank35843121v3ro

Adobe Employee

Corrected bill will be reflected back at 9:30 am PST on 31st Jan . Please confirm back by checking your AWS Marketplace bill.

S

Shashank35843121v3ro

Adobe Employee

It is a known issue and will be corrected. We are already onto it.

G

Guy30062981boibAuthor

Participating Frequently

I never thought I would have to revisit this thread, but Adobe is at it again! As far as I know this API is fully deprecated, but I just got an alert from AWS that adobe has again charged me an inexplicable $2211.30 for a service I completely stopped using back in 2023 when this happened the first time!! Adobe, please contact me and remove this charge!!

G

Guy30062981boibAuthor

Participating Frequently

I just noticed - It's also the exact same amount as the May 2023 occurrence.. Obviously some bad code somewhere in the adobe stack!

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Guy30062981boibAuthor

Participating Frequently

Just as a close out to this thread. In the end, the amount was never charged to my card by AWS. This was the right forum to bring this to, and the issue was rectified, with an email going out this week stating that they had some issues on May 24th.

E

epaulet-society

Participant

We experience the same issue. We received a huge bill for a massive reported spike in usage on May 30th which had no corresponding usage increase from our own logs. Since it was at the end of the month we've had no time to react to it and support has been unresponsive. Has Adobe responded to anyone or adjusted anyone's bills?

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Guy30062981boibAuthor

Participating Frequently

Now that the billing period is over, I figured I would check things out. An adjustment has been made to my Acrobat API Services charges, but it is still wildly inflated.

Down from $2211.30, but still $971.03. I certainly hope this wasn't their 'fix'.

J

jaw9c

Participant

Ours has been completely wiped on the AWS bill itself, but the usae is still recorded in the AWS cost explorer.

M

Mehak5EC0

Adobe Employee

We identified a metering issue that led to incorrect usage reporting on May 24^th for some of our customers subscribed to our PDF Services API listing on AWS. We are actively working with AWS to resolve the issue for all affected customers to avoid erroneous charges. We’ll keep you updated as we learn more.

We apologize for any inconvenience this may have caused. Thank you for your patience.