Charged for $2200+ in API call I didn't make
Amazon Marketplace informed me I went over budget on May 23rd on Acrobat Services API. I usually have a ~$5.00 montly bill for document OCR that is integrated into one of my personal utilities. According to AWS I made over 40,000 calls on that day alone and racked up $2200 in charges for Acrobat Services API.
First thing I do is go check the logs on my utility that uses this integration to see if something has gone terribly haywire.. Nothing. It actually hasn't been invoked in weeks (normal).
Next up I open a ticket on AWS, and the head over to Adobe support. After going round and round with chat agents, you find out that they are not trained in API at all.. As far as the chat agents were concerned, I didn't even have an account. In the end, the guy just told me to take it up with Amazon, and they would issue a refund..
Now another day has gone by and Amazon has responded to the ticket I opened there, and (spoiler alert).. they say it's not their problem and I need to take it up with Adobe. The only contact mechanism they could provide me was this forum.
Now that a full 24 hours has come and gone, I can also post my "Insights" screenshot from the adobe developer console which confirms that no API calls were made on May 23rd.
This is not an insignificant amount of money were talking about, so I think some actual help from Adobe is warranted.
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