Questions

Is it possible for delete events in the SDK to be triggered without direct user action? One of our users reported that their annotations were deleted even though they didn’t initiate any deletion themselves. I’m trying to understand whether this is something the SDK could trigger automatically under certain conditions. Any insights would be appreciated!

Can I get a report of my plug-in downloads from the Creative Cloud by counts by region, by version, or by user type (free vs paid)?

Hello everyone!I'm trying to load a PDF with layers, and although it loads easily, I can't find a way to activate and deactivate layers to view it interactively. Do you know what I might have missed?

Currently, the PDF Embed viewer supports text annotations, highlights, and freehand drawing, but it does not provide simple tools for drawing standard geometric shapes such as rectangles or circles. For many use cases — including document review, form markup, architectural sketches, and technical diagrams — users need to add clearly defined shapes rather than hand-drawn lines. While it’s technically possible to simulate shapes using custom code and the AnnotationManager, this approach is not user-friendly and tends to produce inconsistent or distorted results. A native, integrated solution within the Embed UI would greatly improve usability and align with the experience in Adobe Acrobat. 

Hope all is well. I've reached out to sales mulitple times in the past couple of days but have heard nothing back. What is the pricing for Document Services API after the 500 limit?Thanks

I saw a similar post recently. We're a startup building and testing the MVP - part of the workflow involves parsing PDF documents. We tested with Adobe's services - but quickly consumed the 500 free credits....we're interested in figuring out the pricing and terms of continuous use.Despite multiple submissions through the official contact form at https://developer.adobe.com/document-services/pricing/contact/sales/ over the past week, we haven't received any response regarding enterprise pricing or volume discounts. Can someone from the Adobe team please reach out / ping me with a private message so I can share my account information, to get this moving? We have a narrow window of a few days where we need to lock down a service  - my preference is Adobe - if you can respond soon!Many thanks.Raman

There appears to be an error in the source code for the pdf embed API. Even on the view sdk demo you can see in the console lots of errors:  https://acrobatservices.adobe.com/view-sdk-demo/index.html#/view/FULL_WINDOW/Bodea%20Brochure.pdf Uncaught (in promise) Error: No callback registered by viewer for GET_FEATURE_FLAG:It then logs errors for the different options.

Hello -So I've disabled printing and downloading in the embed API per the documentation (showPrintPDF and showDownloadPDF are set to false). I've also set a css attribute to @media print { display: none} for the container div. Both of these methods work and cover the file -> print (PDF does not display in file -> print which is good). However, when a user mouses over the document and hit CTRL (CMD) + P, they are still able to print. How can this be disabled? I've tried the @media print route with no luck. Screenshot attached of the print dialog that comes up with CTRL + P.

when I use the embed API, the Download button is only visible after clicking the `...` button in the top-right corner.I’d like to make the Download button visible directly (outside the menu).Is there any way to control this part of the UI?  

Hi,I have been trying to reach Adobe Acrobat Services API Sales team via the online form a couple times . Once submitted, I get the message that they will contact me in a few business days but I never received any call or email back from them.Has anyone faced this issue  and was able to resolve it ?Many thanks.

I would like to be able to use the Acrobat Services API to convert Word documents (and other formats too) to archival compliant PDFA documents. It is not clear if the createpdf REST api endpoint supports PDFA format. There doesn't seem to be a way of specifying the output format. I would like to be able to create compliant documents and also have a way of verifying that the document is compliant either by using another REST api endpoint or by receiving a certification report in the json response from the createpdf endpoint. Does anyone know if this is possible or in the pipeline for future development?

Hi everyone,I'm currently integrating Adobe PDF Services REST API (without SDK) in a Node.js server.Everything works fine until the final conversion step.Here’s my full sequence:1)Token (IMS)POST https://ims-na1.adobelogin.com/ims/token/v3→ Works, I get a valid access token.2) Asset Upload (HTML or ZIP)POST https://pdf-services.adobe.io/assets→ Works, returns a valid assetID (e.g., urn:aaid:AS:UE1:xxxx).3) Conversion to PDFPOST https://pdf-services.adobe.io/operation/createpdfHeaders: { "Authorization": "Bearer [token]", "x-api-key": "[client_id]", "Content-Type": "application/json" }  Body (latest attempt): { "intent": "createpdf", "inputs": [ { "assets": [ { "assetID": "urn:aaid:AS:UE1:xxxx", "type": "application/vnd.adobe.asset+zip" } ], "type": "application/vnd.adobe.input+zip", "params": { "pageLayout": { "size": "A4", "orientation": "portrait" }, "includeHeaderFooter": false } } ], "outputs": [{ "type": "application/pdf" }] } → ❌ Always returns: {

I have the code for the PDF embed correct.  I hosted raw PDF renders and when I plug in the embeded software it initially renders and then stops.  Copilot and Grok tell me that Adobe is blocking the rendering, which is what it looks like to me.  I have tried to delete to the credential in order to generate it anew for the url (maybe using the *.domain.org wildcard format, instead of using the www.domain.org format).  Right now it is not letting me delete the credential as it says things are connected (maybe it will take hours or a day to process that there are not any more locations of the api).

hello I'm trying to find pricing information for the Adobe PDF Services API. I've submitted a sales inquiry but haven't received a response yet. I know that there is only 500 API hits available but now i need to increase this limit

Different credentials work correctly for me with vev.design, so this error comment does not really make sense.  It says, "This application domain (https://editor.vev.design) is not authorized to use the provided PDF embed API Client ID"

I'm trying to find pricing information for the Adobe PDF Services API. I've submitted a sales inquiry but haven't received a response yet. I know that there is only 500 API hits available but now i need to increase this limit 

Hi Team,We are using Adode Embedded API to show the editable pdf in the Netsuite. With that we are able to display the pdf and able to enter the data into that and save into the server. But actual problem facing with updating the e-sign of different customers into signature column in the pdf. Please provide a solution on updating sign into the existing pdf and save into server. Please provide a solution on this. Thanks in advance.

Hi all,I've created an account to be able to test some features of the API (As part of a Microsoft Power Automate workflow). However, I'm unable to sucessfully Get Credentials. On the desktop I'm met with:I've tried on my iPad too and met with a different, but also unsucessful message:Is there a step I'm missing or should I wait 24hrs and try again?Any help would be much appreciated.Thanks in advance!

Hi, I'm seeing today that this message pops up intermittently when opening a pdf with the embed pdf api."This application domain (...) is not authorized to use the provided PDF Embed API Client ID." I'm pretty sure it wasn't happening before today.

Hello!  We have a Power Automate flow that was previously working fine, we were merging and creating 200-300 PDFs with no issue.  Last week, we started running into issues so we reached out to Microsoft Support and they said that we should address this with Adobe on their forums, so here we are.  Telemetry is below from Microsoft:  Any help is appreciated!{ "method": "POST", "url": "https://power-apis-usgov001-sovereign.azure-apihub.us/apim/adobepdftools/shared-adobepdftools-2be80…, "backendResponseCode": 429, "responseCode": 429, "responseSize": 966, "cache": "none", "backendTime": 924, "requestSize": 535626, "apiId": "adobepdftools", "operationId": "CombinePDF", "productId": "ApiHub", "clientProtocol": "HTTP/1.1", "backendProtocol": "HTTP/1.1", "apiRevision": "1", "clientTlsVersion": "1.3", "clientTlsCipherSuite": "TLS_UNK0_WITH_AES_256_GCM_SHA384", "responseHeaders": { "x-ms-dlp-re": "-|-", "x-ms-dlp-gu": "-|-",

HiCan the free tier be used for production environments if we are oly sing less than 500 api calls per month? Before accessing these services, an account was created to log into developer console(https://developer.adobe.com/console) using enterprise email and the account type shows as Pesonal. This api is now used in power automate to merge pdf files. Thanks 

Hello.I'm developing and testing an API that converts PDF files to JSON.It says 500 free requests per month, but I haven't used those 500 requests yet, and I'm getting the following message. message =Either quota for this operation is not available or Free Tier quota is exhausted. Please visit (www.adobe.com/go/pdftoolsapi_home) to start using Free Tier quota or (www.adobe.com/go/pdftoolsapi_err_quota) to upgrade to paid credentials., requestId = 18a497f0-74c1-4f95-8ee7-73731f77957e, httpStatusCode = 429, errorCode = Quota ExceededWhat is the 500 API usage threshold?I'd like to know how I can use it for development testing. 

I'm trying to find pricing information for the Adobe PDF Services API. I've submitted a sales inquiry but haven't received a response yet. I understand there's a 500-document option available, and I'd like to know the cost for converting 2,000 PDF documents per month to docx using this service.Thanks for your helpRegards

I need more Adobe PDF Services API calls for a workflow in AWS, my team is counting on me and sales isn't responding.

If a PDF is already tagged, what happens when it is run through the Auto-tag API? Are they left unchanged, are they deleted and re-generated, or are they augmented?Is there a best practice for deleting existing tags before using Auto-tag? TYVM