Questions

Hi, I’ve been testing the PDF Services API (exportpdf operation) to convert PDFs into PowerPoint (PPTX), and I’ve run into an issue with fonts.In our PDFs, we’re using Roboto and Inter-Bold, and I’ve double-checked that they’re embedded in the PDF metadata. When I send the file through the API (tested with both the Node.js SDK pdfservices-node-sdk and the Python SDK, hitting pdf-services.adobe.io/operation/exportpdf), the output PPTX doesn’t keep those fonts. Instead, every text element defaults to Arial, and the spacing/layout looks off as well.I went through the API documentation and options but couldn’t find anything about controlling or overriding fonts. From what I can see, there aren’t any parameters exposed to handle this.Has anyone here run into the same problem? Is font preservation supported in PDF → PPTX conversions, or is it expected that custom fonts get replaced? Any guidance or workarounds would be super helpful — we need to preserve brand typography in client prese

The service has been working great most of the time but for this one attached PDF we cant process it.  After about 90 seconds of polling every 3 seconds for the job status we get this: {"error"=>{"code"=>"REQUEST_TIMEOUT", "message"=>"The operation has timed out, please try after some time.;", "status"=>500}, "status"=>"failed"} Unfortunately this message doesn't tell us anything about what might be wrong with the extract or what to do.  I also checked the console logs and it doesnt appear to actually log any of the PDF requests we have made, which is odd.  I would have thought there would be a log of API requests with details. Anyway, anyone know why this PDF is causing issues?

We are trying out ”Adobe PDF services API”.Want to convert PDF to Docx format.We are evaluating ”Adobe PDF services API” for PDF to Docx format.We ran into some bugs, kindly help here to solve this:1. The table of contents are not navigable2. The Disclaimer icon in the first page is different3. The numbered tiles comes without number (for sub-titles like 3.1 / 3.2 etc)The source PDF and the corresponding docx are attached here.PDF --> TaggedPDF.pdf. (we tried tagging feature also)Docx --> docx-from-tagged-pdf.docx. (docx file generated after tagging.)Could you kindly help here to solve this.

Hi ,Whenever I am trying to create dynamic html to pdf. I am getting bad address error.Earliar it was working fine but now I am getting issue.Whenever I am doing download polling to asset I am getting bad address Error.{'error': {'code': 'BAD_ADDRESS', 'message': 'Bad Address, request terminated; requestId=xxxxxxxxxxxxxxxx', 'status': 400}, 'status': 'failed'}

Hi everyone, I'm trying to test the following "PDF to Markdown" operation. Specifically, I'm using the API as follows: curl --location 'https://pdf-services-ue1.adobe.io/operation/pdftomarkdown' \ --header 'X-API-Key: {KEY}' \ --header 'Authorization: Bearer {TOKEN}' \ --header 'Content-Type: application/json' \ --data '{ "assetID": "urn:aaid:AS:UE1:88b99474-afee-4d97-97e3-47de96ed6c06", "getfigures": true }'But I always get a 400 Band Request error with the following content:{ "error": { "code": "INVALID_REQUEST_FORMAT", "message": "Invalid request format." } }

Hi, I would like to extract English and Japanese text from tables in PDF, which is made by scanning printed paper. Original PDF:When I use Acrobat Pro DC(Convert to xlsx), the output quality is good. But when I use Adobe PDF Services API(extract_text_table_info_figures_tables_renditions_from_pdf.py), I get garbled text for the Japanesse text.   I know the API is currently optimized for English language content. But is it possible to improve this API to the quality of Acrobat Pro DC?Beacuse I need to convert many PDFs, so I need CLI solution.I attach the original Excel and PDF file, so please use these as test data.Thank you.

How to Rotate a pdf while viewing it in PDF Embed APILike Clockwise, AntiClockwise or 180 degrees rotate. sample example is given below: 

Hi,I'm using CreatePDFJob , to convert my pptx to pdf. My submitted job goes in hung state, and never responds.I have attached a pptx, which has only one slide, which is causing the issue. The slide has image, which I suspect is root cause.Please let me know how solve this issue.thanks

Hi there! I'm trying to get the Embed API set up on our site, but I'm running into some issues. It seems like it works the first time you open the page, but on reload, it disappears sometimes. I have it set up here: https://annescollege.fsu.edu/embed-testWhen I'm logged in to edit the site, it won't show, regardless of how many times I reload the page. We're using Drupal to manage the site. Also, when I'm viewing on an iPhone, it won't go full screen on both Chrome and Safari. Attaching screenshots of this issue. I'd appreciate any insight, thanks! 

Hi, I'm currently studying on a project which I need to insert a single charge invoice PDF to the last page of some specific invoice PDF through Power Automate.  The source invoice PDF file includes many invoices which has different page counts. So what I plan to do is to split the whole PDF file into invidivual PDF. I have do some research on web and find a similar example. https://medium.com/adobetech/split-pdfs-based-on-content-with-adobe-pdf-extract-service-with-microsoft-power-automate-a08dc5fbafaa I try to follow the same workflow and change the searchArray logic. In our invoice, there is "Page 1 of X" will be shown on each page, so I try to use this to identify the page count.   However, when the flow run to the SearchArray, it got the below error.  Action 'searchArray' failed: The execution of template action 'searchArray' failed: The evaluation of 'query' action 'where' expression '@startsWith(item()?['Text'],'PAGE 1 OF')' failed: 'The t

Hello Adobe Team,I’m working with scanned invoices and using two APIs together:OCR API → to make the scanned PDF editable/searchable.Extract API → with parameters: const params = new ExtractPDFParams({ elementsToExtract: [ExtractElementType.TEXT, ExtractElementType.TABLES], addCharInfo: true }); This works, but I’ve noticed unexpected results when reviewing the JSON and trying to re-render the PDF:The JSON output includes BBox attributes that add rectangular boxes around text and table elements.When rendering from this JSON in Flutter, extra borders appear that do not exist in the original scanned PDF (e.g. double borders around tables, boxes around text).It seems the API is treating every detected line or text area as a bounding rectangle, not just the actual drawn table/line borders from the original file.Example: a single drawn line in the PDF becomes a rectangle in the JSON.This makes it impossible to distinguish between real visual borders vs. bounding boxes used for OCR posi

I’ve been using a custom implementation to toggle the Adobe comment panel by setting theshowCommentsPanel value. This approach has always worked reliably, but it has suddenly stopped functioning as expected.Could you please confirm if there were any recent changes that may have affected this behavior? Additionally, what is the recommended way to programmatically toggle the comment panel now?Thank you for your guidance. 

HI, i'm working on this AI agent tool called aiagent.surf and i am wondering can i change the output format of the pdf api into markdown format?The output format of acrobat pdf api is not suitable for LLM applications like AI agent. I tried converting the output programmatically but this task is so complex that i gave up.It would be cool if pdf api can combine seperate excel files and image files into one single markdown file for each pdf page.If there should be an inbuilt option to get output as markdown then it would be greatly helpful for ai chat pdf applications.There is service from Mathpix that does it but i find acrobat pdf api to be better in OCR.Any advice?

Hi We have been getting no PDF processing of .xls files for the last week - spotted 02/September/2025.I can generate a token, assigned an upload URI, receive a location, and upload the xls successfully.Monitoring the process returns "in progress" until default time-out of 10min.So, the file goes up but isn't coming down.I can only assume the issue lies on Adobe's side of the fence. I have tried the following endpoints:https://pdf-services.adobe.io https://pdf-services-ue1.adobe.io https://pdf-services-ew1.adobe.io   We are on Free Tier and have used only 51/500 transactions this month.I notice that the storage points are hosted by AWS. Is this a factor?I check the Status dashboard constantly but always shows everthing is ok.Is anyone else having this problem? RegardsAlistair

Can\'t connect to HTTPS URL because the SSL module is not available.". This is the erros I got when I try to run python src/extractpdf/extract_txt_from_pdf.py on pycharm

Hi Community members,I am exploring the pdf OCR and EXTRACT APIs ( OCR, EXTRACT  )I have a Scanned pdf so to make it editable i applied the OCR and then for the pdf style and content information i am using the Extract API ( Extract Text and Tables and Character Bounding Boxes (w/ Renditions) ) I have used this api into node like below const params = new ExtractPDFParams({ elementsToExtract: [ExtractElementType.TEXT, ExtractElementType.TABLES], addCharInfo: true });But the JSON which is extracted contains some extra info like added some attributes (boxes into the elements) but if you look into the original pdf then there are no boxes then why those added?

Trying to extract health informtion using PDF Services API and facing error 1) Extraction error coming from the pdf file uploaded (in this case a health report), 2) Create asset arror. Please support wiht your insights, I need to ship this feature urgently 

Hi ,  I am trying to create a pdf template which would be used to generate pdf files based on a web app and data parsed though that web app. I have manaed to generate it via an API call.I am now facing issue where in the need is to hide the fillable fields and labels if my payload does not contain that information to be parsed into the template. For Example. First Name : Middle Name : Last Name :  If I do not pass the Middle Name field value, that field as well as the label should not appear in the pdf created. It should be like : First Name :  Last Name :  

I use Adobe PDF Services API (Document Generation API) from November 2023 with success, but today when generating document the status is "in progress" and never changes.My flow is:I call POST https://pdf-services-ew1.adobe.io/assets and response is ok. I receive assetID and uploadUrithen I upload my docx template file by calling PUT to uploadUri this also ends up with status code 200then I call POST https://pdf-services-ew1.adobe.io/operation/documentgeneration and this ends up with correct response where I receive `location` header with urlBut the thing is that when I call this url the response is `{"status": "in progress"}` and never changes.Since all was working fine for almost 2 years and nothing was changed in flow on my side I assume there that maybe you face some issues on your side? I would be grateful for any information 

I have a Power automate flow that has html in a compose action and the html has dynamics links for resources like css, js, images and base 64b encoded fonts etc Am able to get it work using Encodian but am getting a Bad request error in Adobe?

Guys,I see that more then two hundred OCR jobs have been stuck in progress status since yesterday late evening. Is it anyway to restart the such jobs. I have tried to resend those jobs but it does not help, the list of jobs in progress is increasing. My thinking is that the issue with the service which happened recently is not fully sorted out.   

Hi, we are testing the adobe autotagging API with a few specific documents containing tables, images, links and general text elements. Normally we are getting quite ok results with links, paragraphs and headings, but with tables there is a specific issue where the same document passed through the API is generating different outputs in terms of table tagging. The same document sometimes has correct tagging (Added TH), and when the document is passed again through the tool (the original one, not the alreeady tagged one), the output is different. Bellow the example: Same table, new document iteration,  without table header  Any idea on how to enusure that the correct version of autottaged document is obtained when passing the document ot the API? Is it possible? Let me add that the document does not have the tags when adding the document to the API as the tool were we are generating the document (Crystal Reports) does not add any tags to the created PDF.

I get credentials for PDF Services API and download personalized project samples. Then I create project in Adobe Developer Console and generate credentials for PDF Services API for that project. Sample project work correctly with both of credentials, but Usage Report for PDF Services API generate result only for credentials that i received with project samples.

As of  10:22AM we have been getting error 504 using the Adobe Connector via Microsoft-pa-integration. I cannot see any issues on the Status page, apart from one yesterday.

I am using the PDF Services SDK to convert PDF to Word, but I’ve run into an issue: after conversion, the fonts in the Word document are replaced with Trebuchet MS. The original PDF uses the fonts Effra Light and Effra Medium. The environment where the conversion takes place already has these fonts installed. The fonts themselves are embedded in the PDF. Is there a way to ensure a correct conversion that preserves the original fonts?