Adobe Document Cloud PDF for SharePoint/OneDrive MS office 365 is slow or doesn't open PDFs

Question

We are getting more and more problems with this solution from Adobe. It's slow, and sometimes PDFs don't even open. So I want to remove Adobe Document Cloud PDF from my entire tenant. I have used the guide on this site.
Deploy Adobe Acrobat for SharePoint and OneDrive but with no success.
I've tried the option from this site Solved: Re: Uninstalling Document Cloud via Azure Active D... - Adobe Support Community - 10328884
Set enabled to "No," assign users to "Yes," and visibility to "No." Then delete the application and wait 36 hours. But still, after a weekend, the users get a prompt from the document cloud when opening pdf from SharePoint.Does anyone have a good solution for this to remove it?

Meenakshi Negi · Accepted Answer

Hi Melvin,

Sorry for the delay in response.

As you are experiencing issues with the Adobe Document Cloud for Sharepoint and OneDrive, please raise a support ticket via the Entperise Support Portal button provided on the following page: https://documentcloud.adobe.com/o365pdf/support.html.

Hope the information helps.

Let us know if the issue is already resolved.

Thanks,

Meenakshi

melvinh74939351 · Answer

Nobody?

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