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gailb16441405
gailb16441405
Participant
October 18, 2019
Question

Adobe export PDF has stopped working. It will not allow me to drag and drop a PDF to convert to Micr

  • October 18, 2019
  • 3 replies
  • 289 views

Adobe export PDF has stopped working. It will not allow me to drag and drop a PDF to convert to Microsoft Word. I and using a MAC. I contacted support chat and was told this program is not supported by chat and to use the forum. I pay for the program yearly, it's not working and I can't get Adobe chat support can anyone help me?  


I have not upgraded to Catalina. I’m waiting for adobe to upgrade their programs to work with Catalina. When I open a PDF, the Adobe program opens automatically. I then click on tools and the convert window opens. When I drop and drag, it said trouble signing in.  I have signed in and out, I have reinstalled the program. Nothing works. 
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    3 replies

    gailb16441405
    gailb16441405Author
    Participant
    October 25, 2019

    I am using Adobe Acrobat Reader DC version 2019.021.20048.  Do ypou know if this will wotk with OS Catalina as I have not upgraded yet.

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    October 25, 2019

    Hey there!

     

    Adobe Export pdf is an online service which is a part pf Document Cloud pdf service. You can access this service online on web via https://documentcloud.adobe.com/link/home/ login with your credential to get access to your Export PDF subscription. 

     

    As shared above, you are working on Mac. Are you using desktop application Adobe Reader DC? If yes then please confirm the version. 

     

    Thanks,

    Akanchha

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    October 18, 2019

    Are you using Acrobat, or Document Cloud PDF Services?

     

    If you let your Mac update to Catalina read below

     

    You should always wait for AT LEAST a month befeore upgrading to a new operating system, to be sure that all of the programs you use are going to keep working properly
    .
    Read all of the replies in this message when you have a problem with Catalina
    -includes two links on how to revert to a previous operating system
    https://community.adobe.com/t5/Get-Started/Catalina-upgrade-breaks-Photoshop-and-Illustrator/td-p/10668337

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