Participant

Answered

ADOBE *EXPORTPDF SUB 800-833-6687 CA

31 replies
51127 views
Translate

I purchased Adobe converter for use for one year. I did not renew the service. I was away and when I checked my credit card I was charged automatically for the this year. On October 13, I called Adobe and a lady from India picked up and helped to cancel the service and for refund she asked me to go to Adobe site and chat. I did that and he(Supraja) said it is all taken care and Adobe will refund it to my account within 5-7 days. However, I am not going to be refunded full. Not only I am not receiving full refund for the service I did not renew (Unauthorized transaction) but also I have NOT received a refund and it is 9 days already.

ExportPDF

This topic is closed to new replies. Start a new post to keep the conversation going.

AadeshSinghCorrect answer

Participating Frequently

Hi hana60479575,

I am exreamly sorry for the inconvenience caused.

I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

Regards,

Aadesh

stephaniem14651822

Participant

I also have had 2 charges to my credit card now, once in January and now again in February and I never agreed to this! Both times I was charged $43.48 CAN for ADOBE *STOCK 800-833-6687 which I never ordered! I would like a refund and to be removed from this list!

Translate

J

joanr58171525

Participant

Hello,

Adobe took 35,50$ CAN from my credit card without any authorization, on February 15. I never subscribe to ADOBE EXPORTPDF SUB 8008336687!!! I cancelled it on line. AND NOW I WANT A REFUND!

Translate

AnandSri

Legend

Hello joanr58171525

We apologize for the inconvenience caused, I have checked the record and found that you subscribed to Adobe ExportPDF on 02/16/2017, and it got canceled.

For refund and cancellation, please contact Adobe support team Contact Customer Care Link: https://helpx.adobe.com/contact/support.html

Feel free to update this discussion for any further assistance.

Regards,

Anand Sri.

Translate

J

joanr58171525

Participant

Hello Anand,

What I'm understanding is I still have to contact Adobe to be refund? You

told me it was going to be done within 5 -7 days!

Thank you again,

Joan Raymond

Translate

elainel32196227

Participant

Yep, found a strange charge on our credit card statement, ADOBE PHOTOGRAPHY PLAN for $134.26 USD. Wasted an hour on chat with someone who knew absolutely nothing and claimed then that their billing department would phone me. Nobody phoned me. Phone hold is interminable.

Translate

K

katherinev38005501

Participant

Same situation - on hold with customer support for 20 min now - Adobe needs to refund our money, this is ridiculous. Charged $23.88 without permission.

Translate

efrainr83943402

Participant

Hello,

My credit card has been charged 74,61 USD Adobe800-8336687 CA. Like every people in this conversation I have NOT AUTHORIZED this transaction. I request for REFUND and CANCELLATION of my registry in your system.

Thank you,

Efrain

Translate

S

sayam1909770

Participant

I've signed up for adobe last year for a graphic design course, and the plan had expired in June but has automatically renewed itself without my knowledge and has deducted $43 the last two months (That's $86 total), and have not received any invoice for these. I tried to cancel the plan today and I have to pay $220 cancelation fee. I haven't used their service since last year, and I haven't given any authorisation for them to renew the plan and to continue charging me, I feel terribly ripped off.. tried to contact them today but they were unavailable , I'll try to call them tomorrow, but not sure f I'll get my money back. please contact me via [email address removed by Mod] if anybody has any solutions thank you

Translate

catherined52504713

Participant

What the hell?! My credit card has been charged 34,48 USD Adobe800-8336687 CA. Like every people in this conversation I have NOT AUTHORIZED this transaction. I request for REFUND and CANCELLATION of my registry in your system.

Thanks for the quickly reply.

Translate

P

patrikv20589218

Participant

At me 144.33 €

Translate

P

patrikv20589218

Participant

Ik 144.33 € Ik verzoek om terugbetaling en kwijtschelding van mijn register in uw systeem.Niemand wil me helpen !!!

Translate

S

sil19570357

Participant

i checked my account infomation and i noticed that i was charged for 36.08 few days ago for this SUB,

i have no idea what it is !!!

this is a kind of cheating,!! omg!

i am so angry about this....

does anyone know if it is refundable?

Translate

try67

Community Expert

If you didn't request this subscription then contact your CC company and dispute the charges.

Translate

Money_deducted_by_adobe

Participating Frequently

it is a similar issue that I a facing , anyhow I raised in a new thread . Can u please respond

thanks

Translate

Money_deducted_by_adobe

Participating Frequently

kindly reply

Translate

try67

Community Expert

Is your question related to this original thread? Why are you hijacking this question instead of starting a new one, with all of the relevant details?

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.