ADOBE *EXPORTPDF SUB 800-833-6687 CA

Forum|Forum|10 years ago
October 22, 2015
12 replies
50862 views

I purchased Adobe converter for use for one year. I did not renew the service. I was away and when I checked my credit card I was charged automatically for the this year. On October 13, I called Adobe and a lady from India picked up and helped to cancel the service and for refund she asked me to go to Adobe site and chat. I did that and he(Supraja) said it is all taken care and Adobe will refund it to my account within 5-7 days. However, I am not going to be refunded full. Not only I am not receiving full refund for the service I did not renew (Unauthorized transaction) but also I have NOT received a refund and it is 9 days already.

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Correct answer AadeshSingh

Hi hana60479575,

I am exreamly sorry for the inconvenience caused.

I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

Regards,

Aadesh

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Money_deducted_by_adobe

Participating Frequently

Hi

This is very unfortunate , when i see my account there was amount be deducted by adobe without my knowledge .

This is not acceptable

AadeshSinghCorrect answer

Participating Frequently

Hi hana60479575,

I am exreamly sorry for the inconvenience caused.

I have emailed to the concerned team asking for the refund status, once I will have that on Monday, I will communicate the same to you.

Regards,

Aadesh

T

the_i-engineers

Participant

Dear Aadesh

Maybe you can also help me with my problem: our credit card has also been charched CHF 17.30 per month since 23.03.16 for "Adobe Acropro Subs, 800-833-6687".

What do we have to do to cancel this subscription as soon as possible? We do not want to be charged in the future, because we did not know it is going to be charged monthly. We do not need the service anymore. Is there any possibility you can help us?

Thank you very much in advance. If you need any further information please do not hesitate to ask.

Best regards,

Mirjam from the i-engineers AG