Participant

Answered

Cancel the subscription

Forum|Forum|9 years ago
October 11, 2016
6 replies
2901 views

NO ENCUENTRO LA MANERA DE CANCELAR MI SUSCRIPCION NO LA HE UTILIZADO EN LOS ULTIMOS ANOS Y SIGO PAGANDO MEMBRESIA

Correct answer Meenakshi_Negi

Hi ,

Please refer the steps provided in this KB doc : Return, cancel, or exchange an Adobe order

Let us know if you need any help.

Regards,

Meenakshi

B

bernarditaj13567326

Participant

Hola,

No puedo cancelar mi subscribsion a illustrator y hago todos los pasos,

NO me aparece la opción eliminar o cancelar cuenta.

E seguido todo los pasos.

Bernardita Jiménez

Meenakshi_Negi

Legend

Hi Bernardita,

Please refer this thread Re: Cancel the subscription for the same issue.

If you need any help, you may respond to the same forum thread.

Regards,

Meenakshi

Creepstian

Participant

Hi. meenakshin83966505 I follow the steps but I can found the option "Cancel Plan" and I don't know where I can found it.

Please let me know if there are another way.

BR.

Meenakshi_Negi

Legend

Hi,

As you are experiencing the issue with the cancellation of the subscription, I would suggest contacting support for help.

You may use this link Contact Customer Care to contact support for cancellation.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

M

montescl

Participant

Dear meenakshin83966505

I'm trying to cancel my subscription but it's very annoying. Subscribe is very easy but the opposite, no. Unacceptable for a big company as Adobe. On July 3rd 2017 I was confirmed of my cancellation (I have the chat transcript with Tshering case 0222460676).

My credit card is still being charged!. Please stop charging my card and cancel my subscription.

[Private mail address removed by Mo]

Creepstian

Participant

Hola, veo que por acá les han resuelto, yo no he podido cancelar mi plan.

Veo que se ha renovado cuando yo ya había solicitado la cancelación.

ayuda por favor.

C

carmenv61232843

Participant

Hola yo quiero cancelar mi suscripción anual ,pero tampoco sale el boton de cancelar en mi pagina de administración , me dicen que avise pero no hay como comunicarse si me pudieras ayudar.

Hello I want to cancel my annual subscription, but neither does the cancel button on my administration page, they tell me to notify but there is no way to communicate if you could help me.

Meenakshi_Negi

Legend

Hi carmenv61232843,

I see that the service is already canceled.

Let us know if you have any questions or need any help.

Regards,

Meenakshi

C

carmenv61232843

Participant

Hello Meenakshi despite having canceled my subscription I still billing in my bank card account appeared in the billing of July 20 and cancel my membership on July 7 if you could help me thank you very much

regards

A

angiecg

Participant

sigo los pasos para cancelar pero no me aparece el boton de cancelacion, necesito ayuda urgenteeeeee.

Meenakshi_Negi

Legend

Hi angiecg,

I have checked your account and the service is canceled.

Please let us know if you have any questions.

Regards,

Meenakshi

Meenakshi_NegiCorrect answer

Legend

Hi ,

Please refer the steps provided in this KB doc : Return, cancel, or exchange an Adobe order

Let us know if you need any help.

Regards,

Meenakshi

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