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R
rdfnra
Participant
August 4, 2014
Question

When working to convert an open PDF to WORD I am getting a request to sign in and then get a message that I cannot sign in due to a "network problem"?

  • August 4, 2014
  • 1 reply
  • 251 views

Can anyone help me with this issue?  I try to convert an open PDF to WoRD.  When I am asked to sign into my account I get an error message that says I cannot sign in due to a Network Problem.

    This topic has been closed for replies.

    1 reply

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 5, 2014

    Hi rdfnra,

    Are you trying to sign in from within Reader or via the ExportPDF website? If you're using Reader, please make sure that you're using the most current version of Reader by choosing Help > Check for Updates. You should have version 11.0.07.

    Please let us know how it goes.


    Best,
    Sara

    R
    rdfnraAuthor
    Participant
    August 6, 2014

    Sara:

    A little more cumbersome but going to the AdobeAcrobat.com works.

    Thanks for the help.

    Have a great day.

    Bob

    S
    Community Manager
    Sara_ForsbergCommunity Manager
    Community Manager
    August 10, 2014

    Thanks for letting us know that you're up and running, Bob! You can still be able to access ExportPDF from within Reader provided that you have the latest update.


    Best,
    Sara

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