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Anonymous
February 16, 2018
Answered

10 Asset Plan billed but not loading credits

  • February 16, 2018
  • 1 reply
  • 277 views

I have a 10 asset plan, but as I have been watching it get billed, the new credits are simply not showing up? Can someone please look at my account and let me know what is going on?

Thanks!

    This topic has been closed for replies.
    Correct answer Sheena Kaul

    Hi Kevin,

    There seems to be an issue with your Stock membership as I see that it isn't reflecting the same credits as it should.

    Would you mind reaching out to our support here: Contact Customer Care?

    They will be able to verify your account and fix the issue for you.

    In case you're unable to do so, let me know.

    Regards,

    Sheena

    1 reply

    Sheena Kaul
    Sheena KaulCorrect answer
    Legend
    February 16, 2018

    Hi Kevin,

    There seems to be an issue with your Stock membership as I see that it isn't reflecting the same credits as it should.

    Would you mind reaching out to our support here: Contact Customer Care?

    They will be able to verify your account and fix the issue for you.

    In case you're unable to do so, let me know.

    Regards,

    Sheena

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