Questions

I downloaded image: AdobeStock_2029669428.ai from Adobe Stock. I used one credit. When I opened the file, I got a message that the traced image is missing. The file is completely blank. I would like a refund of my credit. How can I do that? I'm not getting ANY useful response from the chatbot.

Posting in the Adobe Create Cloud uservoice after a recommendation from online live chat help, as Adobe Stock neither has its own Uservoice or Feature Request submission option. There needs to be an easier way to report an issue with an individual image from Stock.Adobe.com. I've had a couple incidents where an item either was showing up in safe search despite being explicit, or the final downloaded image is different than what was shown on the preview - e.g., downloading a vector file for a set of multiple logo icons and receiving only one with a different layout. Going through help chat to report this is tedious and time-conusming. The live chat assistants usually assume I'm either swiping the unpurchased watermarked preview and complaining about its resolution, or I'm trying to get credit back for a purchase. This is not their fault, but it takes going in circles a few times to figure out I'm just trying to report an issue with an image so other users don't come across it

Can anyone tell me why my computer keeps giving me the spinning wheel when I use the ADOBE STOCK website?  I have to click the My Library button multiple times to get it to change screens.  It seems to be locking up.  Using the latest Mac OS.  

I am working on some youtube videos and want to grab my sound effects on adobe stock. But there is nothing there, in Premiere I am able to find stock SFX sounds. But that window is too small to browse around and look for the perfect sound effect. Then on stock.adobe.com I can only find music audio. It's really got me annoyed, this is something that CapCut is great at, and now I am SOL for sound effects. Please Fix!!! Like I wish i could just go to stock.adobe.com and search for subscribe sound, bell, ring, boo, ding, wowsers... you know basic ass attention grabber sound effects. 

I have found a lot lately when downloading vector icons from Adobe stock that when you open the file it’s just a png or jpeg place in to the file. The artist - Lambe does this a lot (2023381250 and 2023381063). People are paying for these graphics and they are not the correct files. Does Adobe not check files and approve them? Wouldn't have this issue with iStock.

​@Contributor1 List of AI-generated vector graphics found in Adobe Stock, with the Exclusion filter on, that still showed up in results:2013569157198172420318602623302017501838

Hi everyone, I’ve been an Adobe Stock user for years, mainly downloading high‑quality, professionally produced vector illustrations. Recently, though, I’ve started noticing a growing number of extremely complex vector files that are clearly AI‑generated images auto‑traced in Illustrator. These files look fine at first glance, but once you open them, they’re filled with thousands of unnecessary points, messy paths, and chaotic structures that make them nearly impossible to edit, customize, or even work with efficiently. What used to be clean, intentional vector artwork is now being replaced with AI‑generated “sloppy vectors,” and it’s becoming a serious issue for those of us who rely on Stock for production‑ready assets. This isn’t just about aesthetics, it's a workflow problem. These vectors are a lot, disorganized, and not suitable for professional use. I think it’s important for Adobe to look more closely at the quality control of vector submissions, especially with AI

The following photographs are rejected for quality issues. Please help me identify the issues .

I'd like to report an Adobe Stock files that is misleading/incorrect. I just licensed this file and downloaded the vector version of it, but the file is empty and produces an error that a linked file is missing: https://stock.adobe.com/images/broken-porcelain-teacup-with-floral-pattern-vector-illustration/1975787618?prev_url=detailCould not find the linked file"Whisk_18a7d20e551cdb28d364c512681ce628dr_traced.ai". ChooseReplace to select another file or Ignore to leave the link unchanged.Thank you

Hello, I downloaded an AI file from Adobe Stock, but when I opened it in Adobe Illustrator, it appeared to be a raster image rather than an editable vector file. I cannot select or edit individual paths, objects, or shapes, so the asset cannot be used as a vector file as advertised. Asset ID:AdobeStock_1966179019 I downloaded this asset expecting an editable vector file, but in its current state it is not usable for its intended purpose. Please review the file, and if there is a problem with the asset, I would like to request a refund. Thank you.

Bonjour.Je souhaiterai être remboursé du crédit utilisé pour acheter cette image :  2030017996https://stock.adobe.com/fr/images/colorful-3d-pineapple-slices-and-juice-splash-vector-design/2030017996En effet, l’image ne correspond pas au format de fichier souhaité. J’avais appliqué un filtre de recherche d’images vectorielles. Le fichier télécharger est un .svg (donc fichier vectoriel) cependant, c’est une image jpg déguisée fichier svg. Pas déllements vectoriels dans le fichier.C’est un procédé fallacieux et trompeur.Je souhaite également que ce (s) se soi(ent) plus accéssible via la recherche avec un tag d’images vectorielles car elle ne le sont pas.Dans l’attente d’une suite favorable à ce litige, je vous souhaite une bonne journée.  

I signed up for a free Adobe Stock trial, entered my credit card numbers, and was okay. I see in my plan it's there, but when I hit Access My App, it shoots me to the Adobe Stock site, where it still offers me a free trial. When I go to an image I want to download, it says I have to either sign up for a free trial or can't do it. I have tried logging in and out to no avail. I have tried clearing my cache to no avail. I am not a computer maven, and I do not know what to do next. 

Too many assets are falsely described as “Editable Stroke” but after downloading turns out to be a lie. It is copied and live-traced slop from these authors, not even usable quality. This is a waste of credits. Reporting the following assets:#1999833667#2005948525Screenshots shared of what the actually file looks like when opened. Please refund/replace my credits wasted on these assets.

Recently I have had some poor experiences with the Adobe Support Chat. As a last resort I am wondering if the shame approach might prove fruitful.I just clicked on an asset by mistake and cancelled the download yet a credit was taken away immediately.I asked an agent for help. At first he said he has helped many times (stock response, oh the irony!!) then he said it is not possible upon realising what the request was.I notice two posts where the license has been cancelled and the credit restored. Any help would be appreciated. I will be happy to DM the details.

Hi there, I was wondering if anyone could help. I am designing a product label for a sauce that will go on sale in UK. The initial print run will be under 500,000. Is this classed as a product for resale, and therefore I need an extended license?Or, is it ok to just use a standard license?Many thanks!Molly

Recently I have had some poor experiences with the Adobe Support Chat. As a last resort I am wondering if the shame approach might prove fruitful.I just clicked on an asset by mistake and cancelled the download yet a credit was taken away immediately.I asked an agent for help. At first he said he has helped many times (stock response, oh the irony!!) then he said it is not possible upon realising what the request was.I notice two posts where the license has been cancelled and the credit restored.https://community.adobe.com/questions%2D32/downloaded%2Dimage%2Dby%2Dmistake%2D1494270?postid=5721206#post5721206#post5721206https://community.adobe.com/questions%2D32/licensed%2Dpicture%2Dby%2Dmistake%2Dhow%2Dto%2Dundo%2D1493273Any help would be appreciated. I will be happy to DM the details.

There is no feature that allows us to report poor quality photos, or vector images that are poorly executed. There is no feature that allows us to report images that are clearly AI when they are not tagged as such. Furthermore, the search results are often ABYSMAL – and they have been for years. People have clearly asked for these features/improvements and Adobe has not provided what we need. Will you just continue raising your prices and giving us ever more AI without responding to our needs? Seriously.

From the creative cloud I go to Stock, and there is no way to filter for free resources there. I have to go to google and search “adobe free stock” to get a link to the free section, which has the same URL but looks completely different.

Buenas tardesSoy Federica Currado Estaba intentando descargar un archivo y no sé por qué sin dar la mi aprobación me habéis cobrado € 8,12 que absolutamente yo no he confirmado entonces os pido por favor de devolvérmelo inmediatamente porque yo no he autorizado esta compra !!!!os mando el recibo y espero una respuesta, porque yo no he dado la autorización para este cobro. Federica currado

How do I stop Adobe Stock images from syncing to my library? I just want to download them to my desktop. The answer to this question no longer works, as I do not see those toggle options when clicking “Manage”. No toggle available to turn off syncing 

BonjourJe cherche régulièrement du contenu vectoriel sur AdobeStock. Notamment des pictos, que je veux animer dans AE, via "réduire les tracés".Hors, la grande majorité des vecteurs disponibles sont en "bloc", sans contour, + en mode "réunion" du pathfinder. Donc je ne peux pas en faire grand chose...Et je ne peux le constater qu'après le téléchargement (donc après avoir utilisé 1 crédit).existe-t-il une technique de sioux pour savoir avant de télécharger le fichier si le picto est bien avec un contour ?

Has anyone had Adobe Libraries suddenly disappear or shared library links start returning 404 errors?I created an Adobe Stock library last week under our business account and it was working normally. Today:all libraries appear empty the shared link now gives a 404 I’m getting “Could not load libraries” errors and an error when attempting to save a photoAdobe Support had me confirm I was in the correct business Stock profile and escalate to a specialist team. Oddly, the libraries DO appear in an incognito browser window, which makes this seem more like an Adobe sync/cache/account issue than an actual missing library issue.Has anyone found a real fix for this beyond using incognito? It’s not an acceptable work around to work in incognito nor can I expect everyone I send the link to to do the same 

Help! I have been downloading EPS files for years and I have recently ran into what I believe is  AI generated slop without any label added to the graphic. So when I download the file I get a million pixel sized blobs, no strokes, no layers, just blurs of color.  There is no way to report the issue other than saying that they have “infringed” on someone’s rights. I feel like it infringes on my rights quite frankly when I go to specifically get a vector file and all I get something that I cannot even adjust strokes or colors without selecting one pixel at a time. Its a waste of my money and time. Maybe ADOBE needs a 3 strike rule where if a creator is caught mislabeling their work  (3) times they get removed… or they get fined the cost of a credit for making a purchaser waste their money on the graphic.  These are the two EPS files that I am having issues with. 17509977071750999091

Hello,I received a message on my account about the free package. I want all my photos to be free for life, but I don’t know which option to choose—the first, the second, or both.Please advise me.Thank you