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Participant
Nov 9, 2026 2:04 PM UTC
Question

Can I use my remaining 69 Adobe Stock credits after canceling my subscription without additional charges?

Hello,

On March 26, 2026, I activated an Adobe Stock trial subscription (10 assets per month).

After the trial period ended, Adobe attempted to charge me a subscription fee. I contacted Adobe Customer Support, and an agent manually canceled my subscription without any charges.

Since then, I have not used my Adobe account until today, November 9, 2026.

When I logged in, I noticed that my Adobe Stock account still had 70 available credits, despite having no active paid subscription.

I downloaded one image using the standard license (1 credit). The download was successful, no payment was requested, and my balance decreased to 69 credits. The image now appears in my library as licensed.

My questions are:

  1. Are these 69 remaining Adobe Stock credits valid and available for use despite my canceled subscription?

  2. Can I use these credits to license additional images without incurring any charges or future payment obligations?

  3. Is the image I already licensed valid for commercial use under the standard Adobe Stock license?

I would especially appreciate an official response from an Adobe representative, as this concerns billing and licensing rights.

Thank you for your assistance.

    2 replies

    jane-e
    Community Expert
    Community Expert
    Nov 9, 2026 4:22 PM UTC

    ​@gifted_Star708e 

     

    Subscriptions to Adobe Stock have a separate page on Adobe Help. This is the link that applies to you; the other one you were given is general and does not mention Adobe Stock.

    https://helpx.adobe.com/stock/web/kb/cancel-membership-subscription-stock.html

    Jane

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