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Participant
Nov 11, 2026 10:04 PM UTC
Question

Refund on premium image license - Premium images

Hi there,

I spend a lot of time sifting through stock imagery and downloading standard license images. Although I’m typically careful of premiums finding their way into my list of images to download, today I accidentally pressed ‘agree’, as there’s not many visual indicators that I was spending $200 on what ultimately seems like any other image on here.

As I purchased an image for 661 credits, and as part of an enterprise account that has been subscribed for a long time, I’d really appreciate a refund on these credits. I’m having too much trouble finding a way to contact your support, so reaching out here as other’s have before to request help.

As other have already mentioned, it really sucks that we have to post this on a public forum to get help when this is a recurring issue. I do think a simple button to immediately refund a license is warranted at this point. 

Thanks!

2 replies

Nancy OShea
Community Expert
Community Expert
Nov 11, 2026 10:31 PM UTC

Enterprise users must work with their IT dept admin.  This user-to-user forum can’t help with credit refunds.

In the future, be more careful about what you download. I always download the free Preview to be sure it’s exactly what we want. 

 

 

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Nancy O'Shea— Product User & Community Expert
Participant
Nov 12, 2026 4:35 PM UTC

thanks for responding. again, I’m certainly not the only one this has happened to having seen several posts on here. Perhaps in the future, Adobe can build a friendlier user experience that takes this common error into account.

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