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guitaristdom
Participant
January 30, 2025
Answered

PLEASE CREATE AN OPTION TO REPORT POOR QUALITY ADOBE STOCK ASSETS!

  • January 30, 2025
  • 36 replies
  • 739 views

Recently downloaded an asset from Adobe Stock (https://stock.adobe.com/uk/images/building-web-icons-in-line-style-hotel-hospital-apartament-city-town-house-mall-coffee-collection-vector-illustration/780136570?prev_url=detail) - this asset has clearly been created from a very poor quality image trace in Adobe Illustrator. These are also not editable strokes. I would imagine that all of the similar assets from this creator are the same. 

 

Adobe needs a way of reporting slop like this. I would also like a credit refund for this rubbish. 

Correct answer Contributor1

Hello ​@David_bythesea, I've sent the details of this contributor to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

 

For a refund/credit return please reach out to our customer care team below:
 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

36 replies

Ashton26688902j4bh
Participant
August 3, 2026

Absolutely agree with this.

I just downloaded vector files of https://stock.adobe.com/Library/urn:aaid:sc:VA6C2:2ddf078b-55a9-4c35-85dc-18ce606bc491?asset_id=2006270661 and https://stock.adobe.com/Library/urn:aaid:sc:VA6C2:2ddf078b-55a9-4c35-85dc-18ce606bc491?asset_id=1977919905, and they are both 100% just an image trace run on a raster image.

 

They are either AI generated and improperly labeled, or directly stolen from another designer. But there’s no way I can use these for an interactive map that’s going to zoom in on different sections…

 

 

 

Nancy OShea
Community Expert
Community Expert
July 27, 2026

Post the problem asset ID number here along with the problem you’re having with it.

An Adobe employee will refer it to the internal review team.  

 

If you paid for an unusable asset, contact Adobe Customer Care to request a credit refund.

https://account.adobe.com/

Click the online chat icon, ask for an AGENT. 

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participant
July 21, 2026

This is still a big problem. I was trying to find a contact on the Stock site to report this. I think more and more contributors are using shortcuts to create images. I purchase illustrations and edit them to suit brand and topics. I cannot do this with these low quality ones. It is a waste of my money. I am now looking for other sources. 

yamato713108855
Community Expert
Community Expert
July 21, 2026

You can report problematic assets in the community.
Please include the asset number and a description of the issue in your post.

K8Baldwin
Participant
April 21, 2026

Yes!  There needs to be a way to report these!
file# 1895924843 is another terrible one.
I would like my credit back. This file is useless! Look at these ‘arrows’.
 

 

Nancy OShea
Community Expert
Community Expert
April 16, 2026

When you encounter what you believe to be mislabeled AI assets, confirm it with an AI Detection Tool:

 

Steps to Report Mislabeled or Poor Quality Assets:
  • Gather File Numbers: Locate the File ID number(s) (e.g., File #: 766397860).
  • Report in Stock Community Forum: Post the file numbers in the Adobe Stock Community forum, where staff and volunteers review complaints.

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
April 1, 2026

There are more and more problems with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

Participating Frequently
April 1, 2026

There are more and more problem with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

ppds_5471
Known Participant
February 17, 2026

I am using adobe cc subcription and today face an issue with content that has been in adobe portfolio as vector once i download the asset to use in my project it show's in illustrator as raster based , how adobe review team check the asset before approval i have donwload 2 assets that are in ai, eps file format on adobe but once i opend it;s showing raster not a vector here is the link of both assets : https://stock.adobe.com/images/vibrant-red-dragon-soars-through-clouds-in-ancient-mythological/1849476189 https://stock.adobe.com/images/tree-roots-forming-heart-shape-symbolizing-love-and-nature-on-white-background/1885266642 

Abambo
Community Expert
Community Expert
February 17, 2026

I answered your post here:

It does not get you a better quality answer by posting this multiple times on different places.

ABAMBO | Hard- and Software Engineer | Photographer
DearEmily333
Participating Frequently
February 11, 2026

Yes, I very much agree. I have run into this issue many times in the past 6 months.

Here are some additional asset numbers I have seen that are similarly badly image traced: #1735159650 #1650201030 #1865107955 #1706611318 #1863919713 #1704192948

DearEmily333
Participating Frequently
March 11, 2026

Here is another #1666831512

Community Manager
March 12, 2026

Hello ​@DearEmily333, I've sent the details to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

 

For a refund/credit return please reach out to our customer care team below:
 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

matttemple
Participant
February 10, 2026

Totally agree.

Just downloaded this vector file, looks like it might even be a terrible quality Live Trace of someone else's stock asset:

https://stock.adobe.com/uk/images/set-of-public-navigation-icons-solid-style-pictogram-symbols-collection-such-as-toilet-escalator-cafe-disability-door-taxi-elevator-and-other-public-signs-vector-illustration/1869237407

Totally unusable. There should be an option on your purchased assets page to flag these.

It wouldn’t be open to abuse, as the option would only be shown to people who’ve licensed it.

A Stock image service asset should be created by a professional/competent person and suitable for professional use.