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guitaristdom
Participant
January 30, 2025
Answered

PLEASE CREATE AN OPTION TO REPORT POOR QUALITY ADOBE STOCK ASSETS!

  • January 30, 2025
  • 39 replies
  • 801 views

Recently downloaded an asset from Adobe Stock (https://stock.adobe.com/uk/images/building-web-icons-in-line-style-hotel-hospital-apartament-city-town-house-mall-coffee-collection-vector-illustration/780136570?prev_url=detail) - this asset has clearly been created from a very poor quality image trace in Adobe Illustrator. These are also not editable strokes. I would imagine that all of the similar assets from this creator are the same. 

 

Adobe needs a way of reporting slop like this. I would also like a credit refund for this rubbish. 

Correct answer Contributor1

Hello ​@David_bythesea, I've sent the details of this contributor to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

 

For a refund/credit return please reach out to our customer care team below:
 

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

39 replies

Participant
August 18, 2026

Hey hey!

Just saw one of a many same requests…

 

Look, we have been working with this Stock for a long time.

Actually, today was the last pill…

Out of 10 licensed images - 7 was Ai-generated, or just bad quality (not a vector, for example).

Each time (daily), when we try to find some proper vectors - we have issues. Every, god damn, time!

 

Dear, Contributor1  - How do you suppose to manage that thing?!

It needs to be done right now. It’s really impossible to work (and I’m not even talking about the money we spent on this bad stuff).

Participant
August 17, 2026

Similar problem. Thanks for the discoverable thread.

chat bot lead me here to report. Nearly impossible to find a way to report a problem with the artwork. 

File ID: 1924177338

Problem: The listing description says “with clipping path,” but the delivered JPEG contains no clipping path. I opened the original JPEG in Photoshop CS4 and checked Window → Paths; the Paths panel is empty. I purchased the asset expecting the advertised clipping path. Please have Adobe review the asset and provide a credit/refund.

 

 

Nancy OShea
Community Expert
Community Expert
August 17, 2026

What is the Stock asset ID number?

JPEG is probably the preview file, a flattened raster image. 

Vector clipping paths are most commonly contained in these file types:

  • PSD (Photoshop Document): Retains paths saved in the Paths panel for use in other Adobe apps.
  • TIFF: Can embed vector clipping paths alongside raster image data.
  • EPS (Encapsulated PostScript): Frequently used in legacy print workflows to store vector clipping paths.
  • PDF: Preserves clipping paths and vector clipping masks embedded from Illustrator or Photoshop.

 

Nancy O'Shea— Product User & Community Expert
Ashton26688902j4bh
Participant
August 3, 2026

Absolutely agree with this.

I just downloaded vector files of https://stock.adobe.com/Library/urn:aaid:sc:VA6C2:2ddf078b-55a9-4c35-85dc-18ce606bc491?asset_id=2006270661 and https://stock.adobe.com/Library/urn:aaid:sc:VA6C2:2ddf078b-55a9-4c35-85dc-18ce606bc491?asset_id=1977919905, and they are both 100% just an image trace run on a raster image.

 

They are either AI generated and improperly labeled, or directly stolen from another designer. But there’s no way I can use these for an interactive map that’s going to zoom in on different sections. And I suspect a lot of the other assets I was looking at are probably the same thing, so a credit refund won’t even do me much good.

 

 

 

Nancy OShea
Community Expert
Community Expert
July 27, 2026

Post the problem asset ID number here along with the problem you’re having with it.

An Adobe employee will refer it to the internal review team.  

 

If you paid for an unusable asset, contact Adobe Customer Care to request a credit refund.

https://account.adobe.com/

Click the online chat icon, ask for an AGENT. 

 

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participant
July 21, 2026

This is still a big problem. I was trying to find a contact on the Stock site to report this. I think more and more contributors are using shortcuts to create images. I purchase illustrations and edit them to suit brand and topics. I cannot do this with these low quality ones. It is a waste of my money. I am now looking for other sources. 

yamato713108855
Community Expert
Community Expert
July 21, 2026

You can report problematic assets in the community.
Please include the asset number and a description of the issue in your post.

K8Baldwin
Participant
April 21, 2026

Yes!  There needs to be a way to report these!
file# 1895924843 is another terrible one.
I would like my credit back. This file is useless! Look at these ‘arrows’.
 

 

Nancy OShea
Community Expert
Community Expert
April 16, 2026

When you encounter what you believe to be mislabeled AI assets, confirm it with an AI Detection Tool:

 

Steps to Report Mislabeled or Poor Quality Assets:
  • Gather File Numbers: Locate the File ID number(s) (e.g., File #: 766397860).
  • Report in Stock Community Forum: Post the file numbers in the Adobe Stock Community forum, where staff and volunteers review complaints.

Hope that helps.

 

Nancy O'Shea— Product User & Community Expert
Participating Frequently
April 1, 2026

There are more and more problems with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

Participating Frequently
April 1, 2026

There are more and more problem with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

ppds_5471
Known Participant
February 17, 2026

I am using adobe cc subcription and today face an issue with content that has been in adobe portfolio as vector once i download the asset to use in my project it show's in illustrator as raster based , how adobe review team check the asset before approval i have donwload 2 assets that are in ai, eps file format on adobe but once i opend it;s showing raster not a vector here is the link of both assets : https://stock.adobe.com/images/vibrant-red-dragon-soars-through-clouds-in-ancient-mythological/1849476189 https://stock.adobe.com/images/tree-roots-forming-heart-shape-symbolizing-love-and-nature-on-white-background/1885266642 

Abambo
Community Expert
Community Expert
February 17, 2026

I answered your post here:

It does not get you a better quality answer by posting this multiple times on different places.

ABAMBO | Hard- and Software Engineer | Photographer