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guitaristdom
guitaristdom
Participant
January 30, 2025
Answered

PLEASE CREATE AN OPTION TO REPORT POOR QUALITY ADOBE STOCK ASSETS!

  • January 30, 2025
  • 8 replies
  • 532 views

Recently downloaded an asset from Adobe Stock (https://stock.adobe.com/uk/images/building-web-icons-in-line-style-hotel-hospital-apartament-city-town-house-mall-coffee-collection-vector-illustration/780136570?prev_url=detail) - this asset has clearly been created from a very poor quality image trace in Adobe Illustrator. These are also not editable strokes. I would imagine that all of the similar assets from this creator are the same. 

 

Adobe needs a way of reporting slop like this. I would also like a credit refund for this rubbish. 

    Correct answer Contributor1

    Hello ​@David_bythesea, I've sent the details of this contributor to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

     

    For a refund/credit return please reach out to our customer care team below:
     

    Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

    8 replies

    K8Baldwin
    K8Baldwin
    Participant
    April 21, 2026

    Yes!  There needs to be a way to report these!
    file# 1895924843 is another terrible one.
    I would like my credit back. This file is useless! Look at these ‘arrows’.
     

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    April 16, 2026

    When you encounter what you believe to be mislabeled AI assets, confirm it with an AI Detection Tool:

     

    Steps to Report Mislabeled or Poor Quality Assets:
    • Gather File Numbers: Locate the File ID number(s) (e.g., File #: 766397860).
    • Report in Stock Community Forum: Post the file numbers in the Adobe Stock Community forum, where staff and volunteers review complaints.

    Hope that helps.

     

    Nancy O'Shea— Product User & Community Expert
    J
    jamesb25822464
    Participating Frequently
    April 1, 2026

    There are more and more problems with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

      J
      jamesb25822464
      Participating Frequently
      April 1, 2026

      There are more and more problem with Adobe stock images. just downloaded three images that said they where vectors and when you down load them all you have is a .jpg. We need to be able to report this sort opf missleading problem.

        ppds_5471
        ppds_5471
        Participating Frequently
        February 17, 2026

        I am using adobe cc subcription and today face an issue with content that has been in adobe portfolio as vector once i download the asset to use in my project it show's in illustrator as raster based , how adobe review team check the asset before approval i have donwload 2 assets that are in ai, eps file format on adobe but once i opend it;s showing raster not a vector here is the link of both assets : https://stock.adobe.com/images/vibrant-red-dragon-soars-through-clouds-in-ancient-mythological/1849476189 https://stock.adobe.com/images/tree-roots-forming-heart-shape-symbolizing-love-and-nature-on-white-background/1885266642 

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          February 17, 2026

          I answered your post here:

          It does not get you a better quality answer by posting this multiple times on different places.

          ABAMBO | Hard- and Software Engineer | Photographer
          DearEmily333
          DearEmily333
          Participating Frequently
          February 11, 2026

          Yes, I very much agree. I have run into this issue many times in the past 6 months.

          Here are some additional asset numbers I have seen that are similarly badly image traced: #1735159650 #1650201030 #1865107955 #1706611318 #1863919713 #1704192948

            DearEmily333
            DearEmily333
            Participating Frequently
            March 11, 2026

            Here is another #1666831512

            C
            Community Manager
            Contributor1Community Manager
            Community Manager
            March 12, 2026

            Hello ​@DearEmily333, I've sent the details to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

             

            For a refund/credit return please reach out to our customer care team below:
             

            Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

              matttemple
              matttemple
              Participant
              February 10, 2026

              Totally agree.

              Just downloaded this vector file, looks like it might even be a terrible quality Live Trace of someone else's stock asset:

              https://stock.adobe.com/uk/images/set-of-public-navigation-icons-solid-style-pictogram-symbols-collection-such-as-toilet-escalator-cafe-disability-door-taxi-elevator-and-other-public-signs-vector-illustration/1869237407

              Totally unusable. There should be an option on your purchased assets page to flag these.

              It wouldn’t be open to abuse, as the option would only be shown to people who’ve licensed it.

              A Stock image service asset should be created by a professional/competent person and suitable for professional use.

              daniellei4510
              Community Expert
              daniellei4510Community Expert
              Community Expert
              January 30, 2025

              Post the asset number here and someone can help.

              Adobe Community Expert | If you can't fix it, hide it; if you can't hide it, delete it.
                David_bythesea
                David_bythesea
                Participant
                February 16, 2026

                This entire account appears to be AI generated JPGs pasted into AI files with no editing capabilities at all. I downloaded an asset I needed for work and it’s clearly a JPG, I test another one and it’s a JPG. It’s too bad, they are seemingly OK graphics, if only they had made the effort to recreate them as vector. They should at least be stopped from being able to monetize vector files that contain no vectors.

                https://stock.adobe.com/contributor/212963971/forida?load_type=author&prev_url=detail 

                  Abambo
                  Community Expert
                  AbamboCommunity Expert
                  Community Expert
                  February 17, 2026

                  I agree with that, and I can assure you that accounts get blocked for this behaviour. 


                  ​@Contributor1 ?

                  ABAMBO | Hard- and Software Engineer | Photographer
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