Participant

Answered

PLEASE CREATE AN OPTION TO REPORT POOR QUALITY ADOBE STOCK ASSETS!

Forum|Forum|1 year ago
January 30, 2025
39 replies
801 views

Recently downloaded an asset from Adobe Stock (https://stock.adobe.com/uk/images/building-web-icons-in-line-style-hotel-hospital-apartament-city-town-house-mall-coffee-collection-vector-illustration/780136570?prev_url=detail) - this asset has clearly been created from a very poor quality image trace in Adobe Illustrator. These are also not editable strokes. I would imagine that all of the similar assets from this creator are the same.

Adobe needs a way of reporting slop like this. I would also like a credit refund for this rubbish.

Asset Quality

Correct answer Contributor1

Hello @David_bythesea, I've sent the details of this contributor to be reviewed internally. Thank you for the report and sorry for the problem with the vectors.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

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DearEmily333

Participating Frequently

Yes, I very much agree. I have run into this issue many times in the past 6 months.

Here are some additional asset numbers I have seen that are similarly badly image traced: #1735159650 #1650201030 #1865107955 #1706611318 #1863919713 #1704192948

DearEmily333

Participating Frequently

Here is another #1666831512

C

Contributor1

Community Manager

Hello @DearEmily333, I've sent the details to be reviewed internally. Thank you for the report and sorry for the problem with the assets.

For a refund/credit return please reach out to our customer care team below:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction. Also, if you don’t see the chat feature you may need to accept all adobe cookies.

matttemple

Participant

Totally agree.

Just downloaded this vector file, looks like it might even be a terrible quality Live Trace of someone else's stock asset:

https://stock.adobe.com/uk/images/set-of-public-navigation-icons-solid-style-pictogram-symbols-collection-such-as-toilet-escalator-cafe-disability-door-taxi-elevator-and-other-public-signs-vector-illustration/1869237407

Totally unusable. There should be an option on your purchased assets page to flag these.

It wouldn’t be open to abuse, as the option would only be shown to people who’ve licensed it.

A Stock image service asset should be created by a professional/competent person and suitable for professional use.

daniellei4510

Community Expert

Post the asset number here and someone can help.

Adobe Community Expert | If you aren't submitting your assets in sRGB, you probably didn't read the rules.

David_bythesea

Participant

This entire account appears to be AI generated JPGs pasted into AI files with no editing capabilities at all. I downloaded an asset I needed for work and it’s clearly a JPG, I test another one and it’s a JPG. It’s too bad, they are seemingly OK graphics, if only they had made the effort to recreate them as vector. They should at least be stopped from being able to monetize vector files that contain no vectors.

https://stock.adobe.com/contributor/212963971/forida?load_type=author&prev_url=detail

Abambo

Community Expert

I agree with that, and I can assure you that accounts get blocked for this behaviour.

@Contributor1 ?

ABAMBO | Hard- and Software Engineer | Photographer

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