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ericbnpusa
Inspiring
Feb 28, 2017 12:18 AM UTC
Answered

2.99/image to 9.99/image?

When the hell did this happen? 

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    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Feb 28, 2017 7:36 AM UTC

    Looking at your account, you had a 10 images/month individual subscription which has been cancelled.  Therefore if you're using your personal ID to license an image you will be charged 9.99 as you don't have an active subscription.

    You are also part of a teams plan.  To use the image credits from this plan, please ensure you select the company option at the top right of the Stock page - stock.adobe.com

    Hope this helps.

    Thanks

    Bev

    1 reply

    Beverley Gray
    Beverley GrayCorrect answer
    Inspiring
    Feb 28, 2017 7:36 AM UTC

    Looking at your account, you had a 10 images/month individual subscription which has been cancelled.  Therefore if you're using your personal ID to license an image you will be charged 9.99 as you don't have an active subscription.

    You are also part of a teams plan.  To use the image credits from this plan, please ensure you select the company option at the top right of the Stock page - stock.adobe.com

    Hope this helps.

    Thanks

    Bev

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