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M
Mikey186
Known Participant
April 1, 2017
Answered

20 images after cancelling stock?

  • April 1, 2017
  • 1 reply
  • 527 views

I have NOOOO idea what happened, so days ago, I have cancelled my Stock subscription before the billing date, and thankfully it did cancelled, and so today, I looked into Stock, and I have 20 images in my account, so even if I cancelled before the billing date, it had passed, I have 20 images....so could I still download 20 images? or would I pay each image? I only have a CC Student prepaid subscription

This topic has been closed for replies.
Correct answer Beverley Gray

It sometimes take a few days for the image allocation to be updated after cancellation of the membership.

If you need to purchase images, details of the plans are available here - https://stock.adobe.com

Thanks

Bev

1 reply

Beverley Gray
Beverley Gray
Inspiring
April 3, 2017

Hi there

Please check the FAQ:

https://helpx.adobe.com/stock/help/plans.html

If I cancel my membership, can I still use any unused licenses in my account?
No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Thanks

Bev

M
Mikey186Author
Known Participant
April 4, 2017

Huh, but I have 20 images left, if I use that, would it charge on my card?

Beverley Gray
Beverley GrayCorrect answer
Inspiring
April 6, 2017

It sometimes take a few days for the image allocation to be updated after cancellation of the membership.

If you need to purchase images, details of the plans are available here - https://stock.adobe.com

Thanks

Bev

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