Skip to main content
Known Participant
Apr 1, 2017 2:18 AM UTC
Answered

20 images after cancelling stock?

I have NOOOO idea what happened, so days ago, I have cancelled my Stock subscription before the billing date, and thankfully it did cancelled, and so today, I looked into Stock, and I have 20 images in my account, so even if I cancelled before the billing date, it had passed, I have 20 images....so could I still download 20 images? or would I pay each image? I only have a CC Student prepaid subscription

This topic is closed to new replies. Start a new post to keep the conversation going.
Beverley Gray
Beverley GrayCorrect answer
Inspiring
Apr 6, 2017 9:26 AM UTC

It sometimes take a few days for the image allocation to be updated after cancellation of the membership.

If you need to purchase images, details of the plans are available here - https://stock.adobe.com

Thanks

Bev

5 replies

Beverley Gray
Inspiring
Apr 3, 2017 10:23 AM UTC

Hi there

Please check the FAQ:

https://helpx.adobe.com/stock/help/plans.html

If I cancel my membership, can I still use any unused licenses in my account?
No. You can use your available licenses as long as your membership is active, but you forfeit any unused licenses upon cancellation of your membership.

Thanks

Bev

Translate
Mikey186Author
Known Participant
Apr 4, 2017 5:53 PM UTC

Huh, but I have 20 images left, if I use that, would it charge on my card?

Translate
Beverley Gray
Beverley GrayCorrect answer
Inspiring
Apr 6, 2017 9:26 AM UTC

It sometimes take a few days for the image allocation to be updated after cancellation of the membership.

If you need to purchase images, details of the plans are available here - https://stock.adobe.com

Thanks

Bev

Translate