3D asset licensed in error - please refund the credits

Question

Hello, unfortunately I licensed a 3D model in error - the model in question is https://stock.adobe.com/3d-assets/circus-tent/273950028

The license cost me 60 credits as it's a Premium model, which I hadn't noticed at the time. For context, I usually only license standard license models which cost far less.

Can you please refund the credits used. Apologies for any inconvenience this may cause.

Thank you

Abambo · Answer

You will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

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(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

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