3D asset licensed in error - please refund the credits

Question

Hello, unfortunately I licensed a 3D model in error - the model in question is https://stock.adobe.com/3d-assets/circus-tent/273950028

The license cost me 60 credits as it's a Premium model, which I hadn't noticed at the time. For context, I usually only license standard license models which cost far less.

Can you please refund the credits used. Apologies for any inconvenience this may cause.

Thank you

Abambo · Answer

You will need to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

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