5 credits bought - 4 left

I bought 5 credits - I have 4 left but now I have to buy another 5 to download a picture? This makes no sense.

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Correct answer Beverley Gray

Hi Patric

We had an issue recently where Credit Packs did not provision correctly so you only received 1 license instead of 5 credits. I've corrected this.

Sorry for any inconvenience caused.

Kind regards

Bev

Correct answer

Community Manager

Hi Patric

We had an issue recently where Credit Packs did not provision correctly so you only received 1 license instead of 5 credits. I've corrected this.

Sorry for any inconvenience caused.

Kind regards

Bev

Participant

Thank you!

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