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patric1
Participant
April 27, 2018
Answered

5 credits bought - 4 left

  • April 27, 2018
  • 2 replies
  • 312 views

I bought 5 credits - I have 4 left but now I have to buy another 5 to download a picture? This makes no sense.

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Correct answer Beverley Gray

Hi Patric

We had an issue recently where Credit Packs did not provision correctly so you only received 1 license instead of 5 credits.  I've corrected this.

Sorry for any inconvenience caused.

Kind regards

Bev

2 replies

Beverley Gray
Beverley GrayCorrect answer
Inspiring
April 27, 2018

Hi Patric

We had an issue recently where Credit Packs did not provision correctly so you only received 1 license instead of 5 credits.  I've corrected this.

Sorry for any inconvenience caused.

Kind regards

Bev

patric1
patric1Author
Participant
April 27, 2018

Thank you!