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J
jineknapp
Participating Frequently
October 20, 2025
Answered

502 Bad Gateway nginx

  • October 20, 2025
  • 3 replies
  • 200 views

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

Correct answer Jill_C

It's a global AWS outage; it's certainly no indication that Adobe doesn't care about its users - not sure why you came to that conclustion...

3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 20, 2025

retry when the aws outage is resolved.

J
jineknappAuthor
Participating Frequently
October 21, 2025

Danke, es funktioniert wieder!

J
jineknappAuthor
Participating Frequently
October 20, 2025

Apparently, it’s a regional outage of AWS (Amazon Web Services). Adobe hosts a large part of its services there, including Stock, Creative Cloud, and Lightroom Web. But no response from them is really not nice! You’re right.

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
October 24, 2025
quote

But no response from them is really not nice! You’re right.


By @jineknapp

You can imagine that if you have an issue like this that support (via chat, not phone) would be overwhelmed. If you want to contact Adobe customer care, you will need to use the chat. But you can also follow them on X (formerly known as Twitter), I'm sure that they issued a warning for this problem, well, if Elon Musk is not using AWS himself… 🤔 🤔

ABAMBO | Hard- and Software Engineer | Photographer
J
jorr@ejward.com
Participating Frequently
October 20, 2025

It really feels like adobe doesn't care about its users.

Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
October 20, 2025

It's a global AWS outage; it's certainly no indication that Adobe doesn't care about its users - not sure why you came to that conclustion...

Jill C., Forum Volunteer
    J
    jorr@ejward.com
    Participating Frequently
    October 20, 2025

    Thank you for the information Jill. I'm frustrated because there were no working Adobe support phone numbers.  I called three, and each one disconnected. Perhaps they were affected by the outage? 

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