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jineknapp
Participating Frequently
Oct 20, 2025 3:48 PM UTC
Answered

502 Bad Gateway nginx

Please help. 502 Bad Gateway nginx error when trying to buy images or search for photos on Adobe Stock

Jill_C
Jill_CCorrect answer
Community Expert
Oct 20, 2025 9:58 PM UTC

It's a global AWS outage; it's certainly no indication that Adobe doesn't care about its users - not sure why you came to that conclustion...

Jill C., Forum Volunteer
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9 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
Oct 20, 2025 8:34 PM UTC

retry when the aws outage is resolved.

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jineknappAuthor
Participating Frequently
Oct 21, 2025 9:14 AM UTC

Danke, es funktioniert wieder!

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jineknappAuthor
Participating Frequently
Oct 20, 2025 4:36 PM UTC

Apparently, it’s a regional outage of AWS (Amazon Web Services). Adobe hosts a large part of its services there, including Stock, Creative Cloud, and Lightroom Web. But no response from them is really not nice! You’re right.

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Abambo
Community Expert
AbamboCommunity Expert
Community Expert
Oct 24, 2025 2:03 PM UTC
quote

But no response from them is really not nice! You’re right.


By @jineknapp

You can imagine that if you have an issue like this that support (via chat, not phone) would be overwhelmed. If you want to contact Adobe customer care, you will need to use the chat. But you can also follow them on X (formerly known as Twitter), I'm sure that they issued a warning for this problem, well, if Elon Musk is not using AWS himself… 🤔 🤔

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ABAMBO | Hard- and Software Engineer | Photographer
jorr@ejward.com
Known Participant
Oct 20, 2025 3:51 PM UTC

It really feels like adobe doesn't care about its users.

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Jill_C
Community Expert
Jill_CCommunity ExpertCorrect answer
Community Expert
Oct 20, 2025 9:58 PM UTC

It's a global AWS outage; it's certainly no indication that Adobe doesn't care about its users - not sure why you came to that conclustion...

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Jill C., Forum Volunteer
    jorr@ejward.com
    Known Participant
    Oct 20, 2025 10:49 PM UTC

    Thank you for the information Jill. I'm frustrated because there were no working Adobe support phone numbers.  I called three, and each one disconnected. Perhaps they were affected by the outage? 

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