Hello, I'm not sure if this is the best place to post, it's just where Adobe funneled me for support. Kinda funny discussing billing issues on a public forum but here we go.
I have 53 license credits for Adobe Stock, however when I try and download something I get the following error.
My card on file is valid and I don't have an outstanding balance.
Please advise.
Hi Brandon,
Sorry to hear that you are facing issues with Adobe Stock services.
I have checked your account details and noticed that you have signed up for Adobe Stock 10 images per month(one-year) plan on 13 Apr 2018. The subscription has been suspended and that is the reason you are unable to access your remaining assets.
Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support team through the above-mentioned link, please refer to Contact Support FAQ: Unable to reach support through the "Contact US" link
Regards,
Twarita
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