Answered
69 pictures avaible for download and cant
Hello!
I have 69 pictures that i have paid for and should be avaible to download.
But i cant.
I see it says "69" but when i try to download a picture i cant.
Please help
twaritar3263062Correct answer
Participating Frequently
Mar 27, 2018 3:47 PM UTC
Hi Ahmad,
Sorry to hear that.
I just checked your account details and noticed that you signed in for Adobe Stock 10 images per month(one-year )plan on 20th December 2017 and the subscription has been suspended since there is a payment issue on your account.
For this reason, you are unable to use/download your remaining assets.
Please contact our support team Support FAQ: How can I contact Adobe for support? for further assistance.
In case you are unable to reach our support team through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link
Feel free to update this thread in case of any additional questions.
Regards
Twarita
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