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DrSchoen
Participating Frequently
December 7, 2017
Answered

70 images showing as available, but cannot download?

  • December 7, 2017
  • 1 reply
  • 208 views

I cancelled my monthly subscription last spring, but was under the impression that the remaining image credits were still in effect. I was assured this was the case when I successfully downloaded and purchased images from my remaining credits in both September and October. Today I am trying to download an image (from my 70 remaining) and was greeted with issues. I've attached screen captures. When I try to view my credit card information (to update), it isn't an option in my account.

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Miles,

    I have checked your account details and noticed that  your account has been suspended.

    I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For further clarification you may also contact our support team Contact Customer Care

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

    1 reply

    twaritar3263062
    Community Manager
    twaritar3263062Community ManagerCorrect answer
    Community Manager
    December 7, 2017

    Hi Miles,

    I have checked your account details and noticed that  your account has been suspended.

    I would like to let you know that you can use your available licenses as long as your subscription is active, but you forfeit any unused licenses upon cancellation of your subscription.

    For further clarification you may also contact our support team Contact Customer Care

    In case you are unable to reach support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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