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Participant
February 12, 2017
Answered

A big ERROR / MISANDERSTOOD !!!

  • February 12, 2017
  • 1 reply
  • 263 views

Hello, I am very very worried and I hope someone could help me. First, I am French so excuse me if I don't speak correctly English.

I  pay every month for Creative cloud and  I wanted to try Adobe stock for 1 month as proposed. When I saw 10 free photos for trying, I said "wonderful !"

So I did load 3 photos and it was written "still 7 photos" I did load one more and I don't know why this one appeared as a purchase ??????

I am very confused and the worst is the price of this picture : 499 € !!!!! and I didn't want to buy this photo

I hope it is possible to cancel this purchase?!

THANK YOU VERY MUCH FOR YOUR HELP !!!!

This topic has been closed for replies.
Correct answer Brad Lawryk

That image would have been a Premium image not included in the subscription.

1 reply

Brad Lawryk
Brad LawrykCorrect answer
Legend
February 13, 2017

That image would have been a Premium image not included in the subscription.

Participant
February 13, 2017

Thank you Brad for your answer, you 're probably right ?!