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robegian
robegian
Participating Frequently
Jul 2, 2018 1:49 PM UTC
Answered

A fee to leave Adobe Stock? This is very near to a fraud.

Today I have bad feelings towards Adobe. I've just discovered that the 30€ monthly subscription to Adobe Stock, which I need no more, has been renewed for a full year until April 2019, and I have to pay 140€ if I want to cancel it. This is very near to a fraud — I'll never, ever use an Adobe service anymore.

Really there is no way to exit this service without subtmitting to this extortive request?

Also, is there a way to NOT automatically renewing this service?

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    WendellaBee
    WendellaBeeCorrect answer
    Inspiring
    Jul 18, 2018 4:23 PM UTC

    Hello Roberto,

    We do offer month-to-month plans that can be cancelled at any time with no early termination fees, go to: Prezzi e piani di abbonamento per Adobe Stock | Adobe Stock  and click on "Rinnovo mensile" to see the available plans.

    EBQ

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    4 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 2, 2018 2:59 PM UTC

    Hi Roberto,

    Sorry for the trouble it has caused to you.

    I see you have already contacted our support team today and they have cancelled your Adobe Stock subscription and waived off the early termination fee as per your request.

    Please let us know if you need any further assistance.

    Regards,

    Twarita

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    robegian
    robegianAuthor
    Participating Frequently
    Jul 2, 2018 3:07 PM UTC

    Yes, I have been contacted by an Adobe emploee, who has cancelled the subscription.
    By the way, I've spoken about this issue with other people and many see this annual subscription as inappropriate. I'd suggest to add a monthly option: it's a more flexible solution which could attract many people who can't afford or doesn't like an annual commitment.

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Jul 2, 2018 3:45 PM UTC

    Roberto,

    Thanks for your suggestion. I will pass it on our Adobe Stock team.

    Regards,

    Twarita

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