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Tatiana5C2E
Participant
April 14, 2022
解決済み

A period of time of extended license on demand Adobe Stock

  • April 14, 2022
  • 返信数 1.
  • 630 ビュー

For what period is the extended license? There is no such information on the proof of purchase or in the license terms. The last time I bought a license, I got information from customer service that it is for 12 months, not an indefinite period. Where are these terms and the duration of the license purchase?

Also, I need Adobe's certificate of residence for tax year 2022 - where can I find it? 

このトピックへの返信は締め切られました。
解決に役立った回答 Abambo

Thank you a lot,

I have already read all of it, but still there is no information (I dont see at least) that license in for unlimited time. Can you show me the exact place in the document where does it say so? I need it to fulfill a tax documentation for my company. 


quote

Can you show me the exact place in the document where does it say so? I need it to fulfill a tax documentation for my company. 


By @Tatiana5C2E

 

I have no idea what this has to do with taxes, but here you are:

The term "perpetual" is in the licencing terms as found here (click Terms & Conditions):

 

返信数 1

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 14, 2022

Hi @Tatiana5C2E,

I am not sure I understand your question. When you license an asset there is no expiration date for the license you've purchased. The only expiration is with subscription or credit pack quota. Unused quota expires after one year from when you have purchased a credit pack or from when subscription quota is granted.

T
Tatiana5C2E作成者
Participant
April 14, 2022

Hi EvilBugQueen1, 

thank you for your reply and help. Now I dont understand what is difference between licensce or subscription or credit pack. There is no explanation for it in the terms of use and terms of license. Last time I spoke with customer service I've got a screen from this person which supposed to be a proof that license I purchased is for 12 months and after this period of time I need to buy the license again:

Can you explain me it, please? I cannot find anywhere an information that extended license has no expiration date. 

WendellaBee
Adobe Employee
WendellaBee
Adobe Employee
April 14, 2022

That expiration date is not relevant to when the license expires it is for the record itself which is for Adobe Stock engineering's internal use.

 

You can review licensing information from the links in this post. https://community.adobe.com/t5/stock-discussions/links-for-licensing-terms/td-p/11366788

 

 

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