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Participant
November 2, 2024
Question

About Adobe Stock Credits

  • November 2, 2024
  • 3 replies
  • 140 views

I'm thinking of cancelling my Adobe stock contract.
I know that if I cancel, all my credits will be lost.
However, I don't know if my credits will be restored if I re-subscribe.
If anyone has knowledge about this, please let me know.

This topic has been closed for replies.

3 replies

Abambo
Community Expert
Community Expert
November 4, 2024

No. Resubscribing starts a new subscription. So, if you cancel, all your unused plan credits will be lost. I always recommend licensing assets that may be of use in the future. Licensed assets will stay available for download as long as they are in the database, and they can be used as long as you have access to the file. Therefore, it is also recommended to download the assets immediately and to store them securely locally.

ABAMBO | Hard- and Software Engineer | Photographer
Jill_C
Community Expert
Community Expert
November 4, 2024

I don't think that lost credits are ever restored; however, you can modify your subscription level to a lower-priced version, and some or all of those credits will be rolled over to the new subscription.

Jill C., Forum Volunteer
kglad
Community Expert
Community Expert
November 4, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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