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ahspares
Participant
August 14, 2024
Question

Access My Stock License History from 4 Years Ago from Reactivated Account

  • August 14, 2024
  • 1 reply
  • 215 views

I had an Adobe account between 2014 and end of 2020. During that time, I licensed and downloaded several photos from Adobe Stock, including this one (file: 145630285). From about January 2021, my account was closed until Janary 2023 when it was reopened using the same email address.

Presently, I can only access my Adobe Stock history from February 2023 but I need to find the above image, which was licensed in March 2020. 

Despite reopening my account using the same email address, I cannot access any of my Adobe Stock history before January 2021. 

 

Can anyone help?

This topic has been closed for replies.

1 reply

Abambo
Community Expert
Community Expert
November 18, 2024

Sorry for being late to this, it may well be that in the meantime you have found a solution to your issue.

 

You probably deleted your account and that means that all data will get deleted, if they are no more needed by Adobe. GDPR. You may try contacting Adobe customer care, if they find your data back:

Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
If in doubt, ask the forum.

ABAMBO | Hard- and Software Engineer | Photographer