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donaldl67048930
Participant
Mar 12, 2018 6:43 PM UTC
Answered

Access to Images after Subscription Cancellation

I was originally a member of Dollar Photo Club that was acquired by Adobe Stock. In the year I was a member of Adobe Stock, I never downloaded a single image as I did not want to use the cloud. I cancelled my subscription after paying for a full year (over CAD $500), and was then horrified to find that by ending the subscription Adobe denied me access to the approximately 180 images I had paid for or carried over from DPC. I would like Adobe Stock to restore my access to these images. How do I do this, as they provide no way to contact them?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Mar 23, 2018 9:40 AM UTC

    Hi Donald,

    The issue has been taken care off and resolved.

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    6 replies

    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 12, 2018 7:51 PM UTC

    Hi Donald,

    We really apologize for the inconvenience caused to you.

    While going through your account details I noticed that you have not downloaded any asset, however, there seems to be some issue with your account and that is the reason you are unable to access the remaining credits.

    Please contact our support team Support FAQ: How can I contact Adobe for support? so that they can check your account details thoroughly and can provide you with an exception(if any).

    If you are unable to reach our support team through the above- mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Feel free to update this thread in case of any additional questions.

    Regards

    Twarita

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    donaldl67048930Author
    Participant
    Mar 12, 2018 9:45 PM UTC

    Twarita, you have sent me on an Adobe loop of non help. You can't select the Chat or Phone option without selecting a product and type of problem, and immediately you do that, you are reduced to the Forum option only, which is why I posted my issue to the Forum in the first place. I would appreciate it if Adobe, in all fairness, would restore to 'My Account' a link to Adobe Stock with access to the image count I had available. That's all I need. Thanks Twarita. Donald Lovegrove

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Mar 12, 2018 10:22 PM UTC

    Hi Donald,

    Sorry to hear that you are facing troubles reaching our support team. Please see the private message for more details.

    Regards

    Twarita

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