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J
juliema
Participant
December 17, 2018
Answered

Accidental Adobe Stock subscription - can I get a refund?

  • December 17, 2018
  • 1 reply
  • 595 views

Hello Adobe,

I accidentally subscribed to the 40 assets a month plan and was charged $79.99. I immediately cancelled the plan and did not use any assets. Is there any way I can get a refund? Would I need to talk to a representative on the phone, or can someone assist me here?

I would greatly appreciate any help, thank you!

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Julie,

    You need to reach out to our support team so that they can have the refund initiated for you. Please see the links as shared above to contact our support team.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062
    Participating Frequently
    December 17, 2018

    Hi Julie,

    Sorry to hear that.

    When you subscribe to the Adobe Stock promo offer, the first month is a free trial, Adobe doesn't charge you for the 1st month; the subscription billing actually starts from the second month.

    If you cancel during the first month billing cycle, your credit card will not be charged and your service will continue until the end of that first month’s billing cycle. If you cancel within 14 days after the beginning of the second month’s billing cycle, you’ll be fully refunded. If you cancel the service after the 14th day after the beginning of the second month’s billing cycle, you’ll be charged 50% of your remaining contract obligation.

    For more information, please refer to Adobe Subscription and Cancellation Terms | Adobe

    Please reach out to our support team Support FAQ: How can I contact Adobe for support?  for further assistance.

    In case you are unable to reach our support through the above-mentioned link, please see Contact Support FAQ: Unable to reach support through the "Contact US" link

    Regards,

    Twarita

    J
    juliemaAuthor
    Participant
    December 17, 2018

    Hi Twarita, so just to clarify - I have cancelled prior to the 14 day deadline. When should I expect a refund, and will I be notified? Or will it just appear on my billing statement? Thank you for the quick and informational response.

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    December 17, 2018

    Julie,

    You need to reach out to our support team so that they can have the refund initiated for you. Please see the links as shared above to contact our support team.

    Feel free to update this thread in case of any additional questions.

    Regards,

    Twarita

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