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Carlos de Leon
Carlos de Leon
Known Participant
Oct 6, 2018 4:31 PM UTC
Answered

Accidental Download

I just accidentally licensed three images back-to-back, thinking that I was adding them to a preview gallery. Is there a mechanism for canceling this order?

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    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 8, 2018 2:48 PM UTC

    Hi Carlos,

    Sorry to hear that.

    Please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

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    5 replies

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    Oct 8, 2018 2:48 PM UTC

    Hi Carlos,

    Sorry to hear that.

    Please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

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    Carlos de Leon
    Carlos de LeonAuthor
    Known Participant
    Oct 8, 2018 3:27 PM UTC

    Hi, Twarita. The File IDs of three images that I inadvertently downloaded are:

    * 44985971

    * 49031753

    * 209573354

    Thanks for your help.

    -Carlos

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    twaritar3263062
    twaritar3263062
    Participating Frequently
    Oct 8, 2018 7:10 PM UTC

    Carlos,

    Since you have accidentally licensed 3 Stock files, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

    Translate
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