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Carlos de Leon
Carlos de Leon
Known Participant
October 6, 2018
Answered

Accidental Download

  • October 6, 2018
  • 1 reply
  • 533 views

I just accidentally licensed three images back-to-back, thinking that I was adding them to a preview gallery. Is there a mechanism for canceling this order?

    This topic has been closed for replies.
    Correct answer twaritar3263062

    Hi Carlos,

    Sorry to hear that.

    Please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

    1 reply

    twaritar3263062
    twaritar3263062Correct answer
    Participating Frequently
    October 8, 2018

    Hi Carlos,

    Sorry to hear that.

    Please share the file IDs which you have accidentally licensed so that we can further assist you.

    Regards,

    Twarita

    Carlos de Leon
    Carlos de LeonAuthor
    Known Participant
    October 8, 2018

    Hi, Twarita. The File IDs of three images that I inadvertently downloaded are:

    * 44985971

    * 49031753

    * 209573354

    Thanks for your help.

    -Carlos

    twaritar3263062
    twaritar3263062
    Participating Frequently
    October 8, 2018

    Carlos,

    Since you have accidentally licensed 3 Stock files, I have added 1 image license to your account so that you can use it against a different image.

    Hope this helps!

    Feel free to update this thread in case of any additional questions.

    Regards,

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